Outbound Sales Agent - Nutun

Trending Talent Solutions; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A growing sales agency in Durban seeks a motivated Outbound Sales Agent. You'll build relationships with clients, promoting mortgage solutions and driving sales growth. Ideal candidates will have at least 2 years in outbound sales, experience in the financial sector, and a knack for exceptional customer service. The position offers a total CTC of R7500.00, with additional commission opportunities and allowances.

Benefits

Medical insurance

Night shift allowance

Meal allowance

Qualifications

• Minimum of 2 years outbound sales experience required.
• Experience in the financial industry preferred.
• Proven ability to thrive in a call center environment.

Responsibilities

• Promote and sell mortgage packages to clients.
• Achieve monthly sales targets through calls and emails.
• Respond to customer queries professionally.

Skills

Sales target achievement

Negotiation skills

Customer service

Communication skills

CRM proficiency

Education

Matric or Equivalent

Tools

Microsoft Office

Job description

Are you a persuasive, target-driven sales star with a love for money? Do you thrive in a high-energy, customer-focused environment? If so, we’d love to hear from you!

We're on the hunt for a motivated and customer-obsessed Outbound Sales Agent to join our growing team. In this exciting role, you’ll be the voice behind unforgettable loan application processes – reaching out to warm leads and past clients to help them plan for their new homes.

Job Summary

We're looking for a self-driven and customer-focused Outbound Sales Agents. As an Outbound Sales Agent, you'll make outbound calls to existing clients and prospects who have expressed interest in mortgage applications. Your goal will be to provide exceptional customer service, build strong relationships, and drive sales growth.

Education and Experience:

• Matric / Matric Equivalent is required.
• A minimum of 2 years outbound sales is essential.
• Previous experience in the financial industry will be a strong advantage.
• Experience working in a call centre environment is preferred, with proven ability to thrive in a target-driven setting.
• Able to work US hours at Durban branch

Minimum Requirements:

• Clear credit and criminal record.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).

Competencies:

• Proven ability to meet and exceed sales targets in a fast-paced environment.
• Strong persuasion and negotiation skills to convert leads into confirmed bookings.
• Committed to delivering exceptional customer service and personalized mortgage solutions.
• Proactively addresses client needs and ensures a high standard of client care throughout the mortgage application.
• In-depth understanding of mortgage products.
• Keeps up to date with industry trends, competitor offerings, and mortgage developments.
• Excellent verbal and written communication skills to engage professionally with clients.
• Handles customer objections and issues calmly and efficiently.
• Makes informed decisions under pressure while maintaining service quality.
• Works effectively across departments (e.g., operations, marketing) to deliver a seamless client experience.
• Contributes positively to team goals and fosters a collaborative environment.
• Ensures compliance with internal policies and travel regulations.
• Comfortable using CRM systems, booking platforms, and sales tracking tools.
• Ability to adapt to new technologies and digital tools to improve efficiency.
• Manages multiple client requests, follow-ups, and bookings simultaneously.
• Prioritizes tasks effectively to meet deadlines and client expectations.

Key Responsibilities:

• Promote and sell mortgage packages, upgrades, and additional services to prospective and existing clients.
• Drive revenue by achieving and exceeding monthly sales targets through outbound calls, email follow-ups, and lead conversion.
• Provide personalized mortgage recommendations and
• Respond promptly and professionally to customer queries, concerns, and feedback, ensuring high levels of satisfaction.
• Build and maintain strong client relationships to encourage repeat bookings and generate referrals.
• Stay informed on cruise industry trends, including new destinations, promotions, and ship launches, to provide expert advice to clients.
• Collaborate with internal teams such as Marketing and Operations to ensure a seamless end-to-end customer experience.
• Assist with key administrative tasks, including scheduling, CRM updates, inventory tracking, and reporting.
• Work cross-functionally with other departments to ensure smooth booking processes and operational efficiency.
• Proactively follow up with prospects who have requested quotes or shown interest in Cruise offerings

The following package details:

• R6,000 including medical insurance and risk cover
• R1,000 night shift allowance
• R500 meal allowance
• Total CTC: R7500.00
• + Commission / Sales Incentives

Durban

Published Date: 11 August 2025

Closing Date: 15 August 2025