Outbound Manager

takealot; Johannesburg; On-site; ZAR 30,000 - 70,000; Full time

Job summary

An established industry player is seeking a talented Outbound Manager to join their dynamic team in Johannesburg. This role is pivotal in ensuring efficient branch operations and involves managing outbound functions, coordinating with various departments, and driving process improvements. The ideal candidate will thrive in a fast-paced environment, demonstrating strong leadership and analytical skills. If you are passionate about logistics and e-commerce, this is an exciting opportunity to contribute to a leading online retailer's success while enjoying a vibrant work culture.

Qualifications

• 3-5 years of field experience in operations.
• Minimum of 3 years experience in a management role.

Responsibilities

• Manage outbound operations including inventory management and dispatching.
• Implement process improvements and maintain productivity metrics.

Skills

Logistics Management

Operations Management

Inventory Management

Data Analysis

Team Leadership

Education

Tertiary qualification in Logistics

Diploma in Operations Management

Degree in Supply Chain Management

Tools

WMS applications

Job description

Takealot, a leading South African online retailer, is looking for a highly talented Outbound Manager to join our team in Johannesburg.

We are a young, dynamic, hyper-growth company seeking smart, creative, hardworking people with integrity. We offer a market-related total remuneration package that is flexible to your needs, a great work environment, and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.

The purpose of this role is to provide comprehensive administrative support to our Springbok branch. This role is responsible for handling essential administrative tasks to ensure smooth and efficient branch operations. The successful candidate will support daily activities, maintain accurate records, coordinate office functions, and assist the team in meeting objectives.

The position reports to: GM Operations.

Your responsibilities may include:

1. Overall management and coordination of all warehousing functions in the Outbound area.
2. Managing outbound operations including inventory management, picking, packing, staging, and dispatching of stock.
3. Ensuring returned damaged stock is processed and ready for collection on time and in full.
4. Introducing and maintaining daily productivity metrics to ensure staff efficiency.
5. Collaborating with other departments to coordinate outbound activities and ensure timely delivery of goods to customers.
6. Implementing process and operational improvements within the return-to-supplier function.
7. Conducting strategic reviews of departmental KPIs and SLAs.
8. Managing daily, weekly, and monthly commercial reporting.
9. Liaising with other departments to optimize workflow activities.
10. Collaborating with line managers to identify staff training and development needs.
11. Demonstrating, training, and enforcing operational best practices.
12. Coaching staff to meet and exceed performance expectations in quantity, quality, timeliness, and efficiency.
13. Identifying areas for improvement and reporting to GM Operations.
14. Managing performance of all staff within the department.
15. Training and supporting understanding of operational KPIs.
16. Working on ad hoc projects and events.
17. Preparing management reports.
18. Collaborating with project and operations managers.

Qualifications and attributes:

• Tertiary qualification or diploma preferred in Logistics, Operations Management, Supply Chain Management, Engineering, Business, or Commerce.
• 3-5 years of field experience in operations.
• Experience in stock management.
• Full understanding of WMS applications, troubleshooting, and reporting dashboards.
• Minimum of 3 years experience in a management role in operations.

The Environment:

• Takealot employees are entrepreneurial, dynamic, smart, customer-centric, fun, and share the ambition of making Takealot the leading e-commerce company in Africa.
• We promote a culture of fun, hard work, ownership, teamwork, solution creation, and openness to feedback and new ideas.
• We value humility and high output.
• We are action-oriented and passionate about what we do and build.

We seek to employ an Extra Ordinary Mind who:

• Is forthright but respectful.
• Is an expert in execution and design.
• Is analytical and data-driven.
• Is competitive, self-directed, and strives for excellence.
• Is passionate about e-commerce and delivering a world-class customer experience.
• Thrives under change, entrepreneurial, and solution-focused.
• Is business-smart, technical, and innovative.
• Is curious, challenging the status quo.
• Is collaborative and innovative.
• Thinks like an owner.
• Possesses integrity, is hardworking, and SMART.

If you meet these criteria, you are an Extraordinary Mind. Join us!

Takealot is an Equal Opportunity Employer. We encourage applicants from previously disadvantaged groups and people with disabilities to apply.

Required Experience:

Manager

Key Skills:

Bidding, Intelligence, Accounts Handling, Apache, Cost Estimation, Employee Benefits