Outbound Collections Agent

Nimble Group; Johannesburg; On-site; ZAR 300,000 - 450,000; Full time

Job summary

Nimble Group is seeking a Collections Consultant in Johannesburg who will engage customers regarding outstanding debts and negotiate payment solutions. This role focuses on building strong client relationships while meeting collection targets. Candidates should have relevant experience in collections or customer service, possess excellent communication skills, and embody a positive attitude. Join us to make a meaningful impact and thrive in a result-driven environment.

Qualifications

• At least 6 months of experience in outbound collections, sales, or customer service.
• Results-driven, reliable, with a positive attitude.
• Ability to work under pressure and as part of a team.

Responsibilities

• Engage with customers who have outstanding debt obligations and negotiate payment plans.
• Achieve and exceed individual collection targets.
• Maintain accurate records of customer interactions, payment arrangements, and collection actions.
• Resolve customer queries or disputes effectively.

Skills

Verbal communication

Written communication

Problem-solving

Job description

Job Location : Gauteng, Johannesburg Deadline : August 15, 2025 Quick Recommended Links

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Job Purpose :

• As a Collections Consultant, your primary responsibility will be to engage with customers who have outstanding debt obligation and negotiate payment plans.
• This is not just about collecting; it’s about building human connections and providing solutions that benefit both Nimble and our customers.
• You will need to leverage strong communication skills and problem-solving abilities.
• Your success will be measured by your ability to exceed expectations.

Key Performance Areas :

Collections & Productivity :

• Achieve and exceed individual collection targets through effective communication and negotiation.
• Maintain and update accurate records of customer interactions, payment arrangements and collections actions.
• Engage with customers empathetically and professionally, negotiating payment plans that benefit both the customer and Nimble.
• Resolve customer queries or disputes in a timely and professional manner, ensuring client concerns are addressed effectively to avoid delays in payments.

Compliance & Quality Assurance :

• Ensure adherence to all relevant laws, policies, and industry regulations to maintain ethical standards and minimise risks during the collections process.

Live the Nimble Values :

• Positive Impact : Be an inspiring force, contributing positively to your team.
• Get it Done : Own your role and drive results with accountability.
• Find Better Ways : Seek continuous improvement and innovation.
• Do the Right Thing : Uphold high ethical standards in every action.

Who We're Looking For :

• We are looking for candidates with at least 6 months of experience in outbound collections, sales, or customer service.
• If you are results-driven, thrives under pressure, reliable, have a positive attitude, enjoy working as part of a team then this could be the perfect role for you.

What You Need :

• A positive credit record and a clear criminal record.
• Strong verbal and written communication skills.
• Computer literacy and the ability to handle systems efficiently.