Outbound Client Care Consultant - (VAPS)

King Price Insurance Company Ltd; Gauteng; On-site; ZAR 180,000 - 250,000; Full time

Job summary

A leading insurance provider in Gauteng is seeking to fill a position focused on providing superior client service. Responsibilities include upselling products, maintaining quality standards, and assisting with client queries. Candidates must have a Matric qualification, RE5, and previous call center experience, preferably in sales environments. This role is essential for driving business growth and retaining clients.

Qualifications

• Matric or matric equivalent is essential.
• RE5 qualification is essential.
• Experience in call centre environments is essential.

Responsibilities

• Upselling products to existing clients.
• Maintaining quality standards in line with company values.
• Assisting with client queries and updates.

Skills

Attention to detail

Problem-solving skills

Client-oriented

Team player

Education

Matric or equivalent

RE5

Full FAIS Qualification

Job description

Company

King Price

Purpose of the position

Providing superior service to internal and external clients. Selling value added products to retain existing clients and attract new business for the organisation.

Responsibilities

• Upselling a variety of products to existing clients
• Maintaining quality standards in line with King Price’s values
• Assisting with client queries and updates

Requirements

• Matric or matric equivalent (essential)
• RE5 (essential)
• Full FAIS Qualification (advantageous)
• Previous call centre experience, preferably in client care and/or sales environments (essential)
• Excellent product knowledge

Skills and Attributions

• Live the King Price values
• Excellent attention to detail and quality oriented
• Strong problem-solving, decision-making and objection handling skills
• Deadline and results driven
• Ability to cooperate and communicate with all levels of management and with external clients
• Strong people skills and client-oriented
• Team player
• Show traits of resilience, integrity, ambition and passion
• Work well under pressure

Should you not receive any feedback within ten (10) working days after the closing date, please accept your application as unsuccessful!