Outbound Business Consultant (Healthtech Industry)

Jbedeker; Durban; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading healthtech company in Durban is seeking an experienced professional to join their team. You will onboard and maintain clients, ensuring exceptional experiences and identifying up-sell opportunities. The ideal candidate has at least 5 years of experience in healthcare client services, strong communication skills, and a National Senior Certificate. The role offers a salary range of R36k - R39k per month.

Qualifications

• At least 5 years of client service experience in healthcare and information technology sectors.
• Minimum 2 years experience training clients on software products.
• Experience upselling products and services to existing clients.

Responsibilities

• Onboard and maintain large mass market clients.
• Deliver a seamless end-to-end client experience.
• Analyze client data to enhance product usage.

Skills

Business Consulting

Sales Experience

B2B Sales

Public Speaking

Education

National Senior Certificate (Matric)

Relevant tertiary qualification

Tools

Microsoft Dynamics Navision

Job description

Ambitious professionals! If you're a driven, success-oriented individual with a positive outlook, you're in the right place. Join a leading healthtech company where you'll play a vital role in client onboarding and build strong partnerships with healthcare providers, ensuring continued success for all involved.

In this pivotal role, you will onboard and maintain large mass market clients, ensuring an exceptional end-to-end client experience while continuously consulting them to identify up-sell opportunities and become their trusted business advisor.

Key duties include:

• Delivering a seamless end-to-end client experience through relationship building, high-value engagements, and strategic consultation.
• Taking full ownership of the assigned client base, including onboarding, product training, and ongoing client success across multiple channels (in-person, telephonic, digital).
• Analyzing client data to enhance product usage, drive change management, and identify opportunities for growth and retention.
• Recording detailed CRM notes and all client queries on the SD platform.
• Collaborating with New Business Consultants to ensure regional growth, profitable conversion, and long-term client satisfaction.

Job requirements: Qualifications, skills, and experience

• National Senior Certificate (Matric); a relevant tertiary qualification is preferred.
• At least 5 years of client service experience in healthcare and information technology sectors.
• Minimum 2 years experience training clients on software products.
• At least 2 years experience upselling products and services to existing clients.
• Knowledge of the South African private medical industry and medical practices is highly advantageous.
• Proficiency in English; strong communication, negotiation, and change management skills are essential.
• Ability to self-manage, plan effectively, and collaborate within a high-performance team.

The proposed salary range is R36k - R39k per month, with the client reserving the right to offer a market-related salary based on qualifications, skills, and experience.

Please apply online via the provided link. We do not consider CVs sent via WhatsApp or email.

Required experience: Contract

Key skills: Business Consulting, Business Intelligence, Sales Experience, B2B Sales, Information Management, Network Administration, Business Analysis, Microsoft Dynamics Navision, Outside Sales, Strategic Planning, Database Administration, Public Speaking

Employment Type: Full-Time

Vacancy: 1