Order to Cash Senior Process Associate - English On Site Johannesburg

Genpact (NYSE\ : G); Johannesburg; On-site; ZAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an Order to Cash Senior Process Associate to manage critical financial processes. This role involves proactive customer engagement, ensuring timely collections, and collaborating with cross-functional teams to enhance operational efficiency. The ideal candidate will have a strong background in Order to Cash processes, excellent communication skills, and experience with ERP systems. Join a multicultural environment that values diversity and offers professional growth opportunities while contributing to a dynamic team focused on delivering exceptional service.

Benefits

Attractive salary package

Stable employment with an employment contract

Professional training and career development

Access to award-winning learning platform

Benefits including medical aid and retirement

Qualifications

• Graduate preferably in Business or Commerce.
• Relevant experience in Order to Cash processes.

Responsibilities

• Manage all activities related to the Order to Cash domain.
• Resolve customer inquiries promptly and accurately.
• Prepare reports on files, age analysis, and productivity.

Skills

Order to Cash Process

Customer Service

Communication Skills

Accounts Receivable

MS Office (Excel, Word)

ERP Systems (SAP, Oracle)

Education

Bachelor's Degree in Business or Commerce

Tools

SAP

Oracle

Job description

Genpact (NYSE: G)

is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose, the relentless pursuit of a world that works better for people we serve, we transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Position: Order to Cash Senior Process Associate (English, On-Site, Johannesburg)

We are inviting applications for the role of Order to Cash Senior Process Associate. We seek someone with good knowledge and understanding of the Order to Cash process, along with an inclination towards customer service.

Responsibilities

1. Manage all activities related to the Order to Cash domain, including proactive customer contact for timely collection and resolution of aged receivables.
2. Resolve customer inquiries promptly and accurately by understanding customer markets and needs.
3. Review and assess credit lines for new and existing customers in collaboration with the Risk Team, analyzing customer financials.
4. Prepare daily, weekly, and monthly reports on files, age analysis, contact outcomes, cash application, and productivity, ensuring accuracy and timeliness.
5. Coordinate payment plan proposals with the Legal team and communicate regularly with relevant teams to resolve queries.
6. Participate in process improvement initiatives and special projects.
7. Ensure compliance with client requirements and adhere to Standard Operating Procedures (SOPs), reviewing them periodically.
8. Meet individual SLAs.

Qualifications

Minimum Qualifications

• Graduate preferably in Business or Commerce.
• Relevant experience in Order to Cash processes.

Preferred Qualifications

• Understanding of the Accounts Receivable (AR) domain (not required for freshers).
• Good communication skills (verbal for collections, written for other communications) and interpersonal abilities.
• Exposure to ERPs such as SAP or Oracle, particularly the AR module.
• Proficiency in MS Office (Excel, Word).

What We Offer

• Attractive salary package.
• Stable employment with an employment contract.
• Work in a multicultural and diverse environment with colleagues from over 30 countries.
• Professional training and career development opportunities.
• Access to our award-winning learning platform.
• Benefits including medical aid, retirement, and risk benefits.

Additional Information

If you do not hear from us within 30 days, please consider your application unsuccessful for this role. Genpact is an Equal Opportunity Employer and values diversity. We do not charge fees for job applications; beware of scams asking for payment or equipment purchase.

Experience

Senior IC

Key Skills

Change Management, Core Java, Gas Turbine, General Services, Logistics & Procurement, Airlines

Employment Type

Full-Time

Experience

Years

Vacancy

1