Order Processing Coordinator

Professional Resources Partners Pty Ltd; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

A leading company is seeking a Receptionist & Order Processing Coordinator. This dual-function role combines front-of-house reception with essential order processing duties. The ideal candidate will have reception experience and strong administrative skills, making them a critical point of contact for clients and visitors alike.

Qualifications

• 2-3 years reception or customer service experience.
• Strong administrative and filing skills.
• Excellent phone manner and professional presentation.

Responsibilities

• Welcome and assist all visitors, clients, and delivery personnel.
• Process and file client order paperwork and documentation.
• Manage client collection appointments and schedules.

Skills

Attention to detail

Multitasking

Customer service

Job description

We're seeking a professional Receptionist & Order Processing Coordinator. This dual-function role combines front-of-house reception duties with essential order processing and collection coordination. You'll be the first point of contact for visitors while managing critical paperwork for client orders and warehouse collections.

Perfect for : Detail-oriented professional with reception experience who wants to expand into logistics operations.

What You'll Do

Reception Duties (40%)

• Welcome and assist all visitors, clients, and delivery personnel
• Answer and direct phone calls professionally
• Manage visitor sign-in / sign-out procedures and security protocols
• Handle general inquiries and provide information
• Maintain reception area presentation and office supplies
• Coordinate meeting room bookings and visitor arrangements

Order Processing & Documentation (35%)

• Process and file client order paperwork and documentation
• Prepare collection documentation and delivery notes
• Maintain accurate order tracking systems and databases
• Coordinate with sales team on order status and requirements
• Handle order amendments, cancellations, and special instructions
• Ensure all paperwork compliance with company procedures

Collection Management (25%)

• Manage client collection appointments and schedules
• Coordinate with warehouse team for order preparation
• Verify collection documentation and client authorization
• Process collection paperwork and obtain required signatures
• Update systems with collection status and completion
• Handle collection queries and resolve documentation issues

What We're Looking For

Must-Haves :

• 2-3 years reception or customer service experience
• Strong administrative and filing skills
• Excellent phone manner and professional presentation
• Strong attention to detail and accuracy
• Ability to multitask and prioritize effectively

Great to Have :

• Previous experience in warehouse / logistics environment
• Knowledge of order processing or inventory systems
• Experience with collection / dispatch procedures
• Basic understanding of shipping and logistics documentation