Order Management Specialist German Speaker

Surgo PTY Ltd; Cape Town; On-site; ZAR 250,000 - 400,000; Full time

Job summary

A leading company is seeking an Order Management Specialist who is a German speaker to manage end-to-end customer order processes. The role requires technical skills, effective communication, and service management knowledge, ensuring high-quality delivery and customer satisfaction in a dynamic environment.

Benefits

Competitive salary and benefits package

Opportunities for career growth

Supportive work environment

Qualifications

• 1-2 years in service management or related IT role.
• At least 1 year of technical experience in product development.
• Proficiency in German at B2-C1 level.

Responsibilities

• Oversee customer orders from initiation to fulfillment.
• Apply service management principles for quality service delivery.
• Communicate timely updates to customers and resolve issues.

Skills

Customer Orientation

Multitasking

Effective Communication

Time Management

Education

ITIL IV Foundation Certification

Job description

Order Management Specialist German Speaker

Job Description:

As anOrder Management Specialist you will manage the end-to-end process of customer orders, leveraging your technical skills and service management knowledge to ensure efficient and accurate order handling.

Key Responsibilities:

• Oversee and manage customer orders from initiation to fulfillment.
• Apply service management principles to ensure high-quality service delivery.
• Utilize technical skills to support product development and address order-related technical issues.
• Communicate effectively with customers, providing timely updates and resolving any issues.
• Demonstrate strong customer orientation and multitasking abilities.
• Manage time efficiently to handle multiple tasks and ensure results are achieved.

Qualifications:

• 1-2 years of experience in service management or a similar IT role.
• At least 1 year of technical experience related to product development.
• ITIL IV Foundation certification is required.
• Strong customer orientation, multitasking skills, and effective communication.
• Excellent time management and result-oriented approach.
• Proficiency in German at a strong B2-C1 level.
• English proficiency at a B2 level is a plus.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A supportive and dynamic work environment.