Order Management Specialist German Speaker

Surgo PTY Ltd; Cape Town; On-site; ZAR 250 000 - 450 000; Full time

Job summary

An established industry player is seeking an Order Management Specialist fluent in German. This role involves managing customer orders from initiation to fulfillment, applying service management principles to ensure high-quality service delivery. The ideal candidate will have strong technical skills, a customer-oriented mindset, and the ability to multitask effectively. You will be part of a supportive and dynamic work environment, with opportunities for career growth and professional development. If you are passionate about delivering excellent service and thrive in a fast-paced setting, this position is perfect for you.

Benefits

Competitive salary and benefits package

Opportunities for career growth

Professional development

Supportive work environment

Qualifications

• 1-2 years experience in service management or similar IT role.
• ITIL IV Foundation certification is required.

Responsibilities

• Manage customer orders from initiation to fulfillment.
• Utilize technical skills to support product development.

Skills

Customer Orientation

Multitasking

Effective Communication

Time Management

Technical Skills

Education

ITIL IV Foundation certification

1-2 years in service management or similar IT role

Technical experience in product development

Job description

Order Management Specialist German Speaker

Job Description:

As an Order Management Specialist, you will manage the end-to-end process of customer orders, leveraging your technical skills and service management knowledge to ensure efficient and accurate order handling.

Key Responsibilities:

1. Oversee and manage customer orders from initiation to fulfillment.
2. Apply service management principles to ensure high-quality service delivery.
3. Utilize technical skills to support product development and address order-related technical issues.
4. Communicate effectively with customers, providing timely updates and resolving any issues.
5. Demonstrate strong customer orientation and multitasking abilities.
6. Manage time efficiently to handle multiple tasks and ensure results are achieved.

Qualifications:

1. 1-2 years of experience in service management or a similar IT role.
2. At least 1 year of technical experience related to product development.
3. ITIL IV Foundation certification is required.
4. Strong customer orientation, multitasking skills, and effective communication.
5. Excellent time management and result-oriented approach.
6. Proficiency in German at a strong B2-C1 level.
7. English proficiency at a B2 level is a plus.

What We Offer:

1. Competitive salary and benefits package.
2. Opportunities for career growth and professional development.
3. A supportive and dynamic work environment.