Optometry Receptionist (Entry-Level)

Tyron Consultancy; Ermelo; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading company in the optometry field seeks an Entry-Level Optometry Receptionist in Ermelo. The successful candidate will engage with patients, manage appointments, and support administrative functions in a dynamic environment. Candidates should possess strong interpersonal skills and fluency in English and Afrikaans, coupled with a commitment to patient care and confidentiality.

Qualifications

• Grade 12 / Matric required.
• Fluency in English and Afrikaans essential.
• Previous front-desk experience is advantageous.

Responsibilities

• Greet patients and manage appointment bookings.
• Capture and update patient records accurately.
• Provide product knowledge assistance to customers.

Skills

Fluency in English

Fluency in Afrikaans

Computer literate

Customer service

Organizational skills

Education

Grade 12 / Matric

Tools

MS Office

POS systems

Job description

Optometry Receptionist (Entry-Level) required in Ermelo.

An opportunity for an Entry-Level Optometry Receptionist is available for permanent employment based in Ermelo.

Salary: R6 000 – R8 000 per month (dependent on experience).

Duties and Responsibilities:

Reception & Front Office Duties:

• Greet patients and visitors warmly and professionally.
• Answer incoming calls and handle inquiries or appointment bookings.
• Confirm and manage bookings using in-practice scheduling systems.
• Ensure the reception and waiting area are always neat, clean and welcoming.
• Check-in patients, update personal and medical aid information, and assist with check-out and payments.

Administrative Support:

• Capture and update patient records accurately.
• File and scan patient documents confidentially and securely.
• Manage and track invoices, quotations and basic medical aid submissions.
• Assist with ordering and stock control of lenses, frames and consumables.
• Liaise with suppliers and follow up on outstanding orders where required.

Customer Service & Product Support:

• Provide product knowledge assistance (frames, lenses, accessories) where needed.
• Coordinate collections and ensure customer follow-ups are actioned.
• Address basic concerns or queries with warmth and professionalism.
• Build a trusted relationship with returning patients and their families.

Requirements:

Minimum:

• Grade 12 / Matric
• Fluent in English and Afrikaans (verbal and written)
• Well-spoken with a friendly, polished telephone manner
• Computer literate (MS Office & basic POS experience ideal)
• Able to manage time, tasks and multiple responsibilities efficiently
• Trustworthy with high integrity – financial and patient confidentiality is key

Advantageous:

• Prior experience in a front-desk, optometry or medical practice role
• Knowledge of basic accounting, invoicing or practice management software
• Familiarity with eye care products (frames, lenses, contact lenses)

Key Attributes:

• Well-groomed and neat presentation
• Warm, welcoming and patient-centric personality
• Discreet, dependable and confidential
• Organised and detail-oriented
• A fast learner and team player with a positive outlook