Ops Spec : Systems Engineer (Cloud&Infra)(Md)

Bcxp; Gauteng; Hybrid; ZAR 300,000 - 400,000; Full time

Job summary

A leading company in South Africa seeks to hire an IT Support Specialist to provide technical support on customer systems. The role involves managing various technical services like Microsoft Remote Desktop, Azure, and Citrix while ensuring stakeholder engagement and adherence to SLAs. Candidates should possess relevant technical degrees and experience in financial service IT infrastructure.

Qualifications

• 3 years' experience with exposure to financial service IT infrastructure or 5 years' experience preferred.
• Valid Driver's license; willingness to be on standby.

Responsibilities

• Collaborate with infrastructure teams to resolve issues under SLAs.
• Manage and support Microsoft, Azure, Citrix services.

Skills

Product Knowledge

Result Orientation

Communication

Education

NQF 6: 3-year Degree / Diploma in Information Technology or Computer Science

NQF 4: Grade 12 National Diploma

Tools

ITIL Foundational V3 / 4

Citrix

Job description

To support customer technical solutions by providing general technical support, maintenance, and troubleshooting on customer systems under guidance of technical specialists.

Key Deliverables / Primary Functions

• Collaborate with associated infrastructure service teams to meet SLAs and resolve issues.
• Manage and support Microsoft Remote Desktop Services.
• Manage and support Azure Virtual Desktop Services.
• Manage and support Citrix Virtual Applications and Desktop Services.
• Manage and support Citrix Netscaler Services.
• Manage and support Citrix Hypervisor.
• Identify and manage service-related risks.

Core Functional Skills & Capabilities

• Product Knowledge
• Result Orientation
• Communication

Core Behavioural Competencies

• Working with people
• Adhering to principles and values
• Coping with pressures & setbacks
• Following instructions & procedures

Minimum Qualifications

• NQF 6: 3-year Degree / Diploma / National Diploma in Information Technology or Computer Science
• NQF 4: Grade 12 National Diploma

Experience

• 3 years' experience with exposure to financial service IT infrastructure OR
• 5 years' experience with exposure to financial service IT infrastructure

Certifications

• ITIL Foundational V3 / 4
• Citrix

Level of Engagement & Span of Control

Engagement will involve all levels within the organisation, internal and external to the business.

Special Requirements / Employment Condition

• Valid Driver's license
• Willingness to be on standby

Workplace / Physical Requirements

• Hybrid Remote Worker

BCX is an equal opportunity employer, and appointments will be made in line with our employment equity plan and talent requirements.

We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.