Ops Spec: Service Mngt Capacity Planning

BCX Zambia; Centurion; Hybrid; ZAR 300,000 - 400,000; Full time

Job summary

A leading IT service provider is looking for an Operations Specialist in Centurion, Gauteng. The role involves creating IT change management strategies and ensuring service level agreements with customers. Ideal candidates should have 3-5 years of experience in capacity planning and relevant IT qualifications. This role offers a hybrid work model and requires strong relationship management skills.

Qualifications

• 3 years’ experience in Capacity Planning within the IT industry.
• 5 years’ experience in Capacity Planning within the IT industry.
• Relevant IT certification is preferred.

Responsibilities

• Create and implement IT change management strategies.
• Attend customer meetings and draft minutes.
• Provide support to staff members on customer equipment.

Skills

ICT Knowledge

Time management

Relationship Building

Contract Management

Business Negotiation

Education

NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or IT

NQF 4: Grade 12

Job description

Ops Spec: Service Mngt Capacity Planning

Ops Spec: Service Mngt Capacity Planning

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Date: 25 Jul 2025

Location: Centurion, Gauteng, ZA

Company: BCXP

Business unit, Department, Reporting

Business unit: BCX

Department: PM & Quality

Reporting: Specialist: IT Frameworks Management

Core Description

To create and implement IT change management strategies and plans to support service level agreements with customers. To develop, establish, and maintain the IT Change Management process according to the ITIL framework ensuring adherence to standardised methods and procedures for prompt handling of all Requests for Changes (RFC’s), thereby minimising the impact of any related incidents upon services rendered to contracted client organisations.

Key Deliverables / Primary Functions

• Establish and maintain good communications with dedicated customers
• Attend customer meetings and draft minutes relevant to the meetings and escalate any problem areas to management ensuring compliance with our Service Level Agreements.
• Ensure that services offered are within contractual obligation and managing the exceptions thereof
• Provide support to staff members on relevant customer equipment and procedures.
• Ensure that quotes are accurately prepared and presented to the Customer
• Ensure that the billing documentation is screened and submitted timeously to relevant Customers. Dealing with billing queries.
• Ensure optimum and cost-effective services are provided in line with customer expectation while maintaining a high level of customer satisfaction
• Facilitate a good working relationship with the Customer, ensuring that all their requirements are met, without placing the Company in jeopardy
  
  

Core Functional Skills & Capabilities

ICT Knowledge

Time management

Relationship Building

Contract Management

Business Negotiation

Core Behavioural Competencies

Coping with pressures & setbacks

Delivering Results & Meeting customer expectations

Planning & Organising

Relating and Networking

Writing and Reporting

Minimum Qualifications

NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology

OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Relevant IT certification

Experience

• 3 years’ experience in Capacity Planning within the IT industry
  
  

Or

• 5 years’ experience in Capacity Planning within the IT industry
  
  

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

Drivers Licence and Reliable Vehicle - both required

Ability to work extended /long hours as and when required

Workplace / Physical Requirements

Hybrid Remote Worker

Revenue Generating

Billable

Apply now »

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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