Ops Spec: IT Change Management

BCX Zambia; Centurion; Hybrid; ZAR 300,000 - 400,000; Full time

Job summary

A leading IT services company in South Africa seeks an Operational Specialist specialized in IT Change Management. You will manage the change management process and collaborate across divisions to ensure service agreements are met. Ideal candidates will have a degree in Computer Science and experience in IT Change Management. The role is full-time and allows for hybrid remote working.

Qualifications

• 3 years’ experience in IT Change Management.
• 5 years’ experience in IT Change Management.
• ITIL Foundation certification.

Responsibilities

• Manage the IT change management process.
• Provide guidance on IT change management standards.
• Conduct change post-implementation reviews.

Skills

Customer Orientation

Technical Report Writing

Data Analysis

Microsoft Office

Business Partnership Management

Education

NQF 6: 3 year Degree/ Diploma in Computer Science or Information Technology

NQF 4: Grade 12

Job description

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Business unit, Department, Reporting

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Date: 25 Jul 2025

Location: Centurion, Gauteng, ZA

Company: BCXP

Business unit, Department, Reporting

Business Unit Client Operations Department Service Management Job grade S6

Core Description

To create and implement IT change management strategies and plans to support service level agreements with customers. To develop, establish, and maintain the IT Change Management process according to the ITIL framework ensuring adherence to standardised methods and procedures for prompt handling of all Requests for Changes (RFC’s), thereby minimising the impact of any related incidents upon services rendered to contracted client organisations.

Key Deliverables / Primary Functions

• Manage the IT change management process inclusive of: maintaining the maturity level of the defined change management process in accordance with contractual requirements; leading the change initiation, planning and building process activities; defining CAB and E/CAB structures required for the approval process of RFC’s; and preparation and distribution of change management operational documents (e.g. “Forward Schedule of Changes) (FSC) and “Projected Service Availability” (PSA).
• Act as interface for all participants in the change management process, providing expert guidance and advice on formal standards defined for IT change management.
• Oversee the change post implementation review process, measuring success rates of implemented changes and success rate of process outputs. Perform analysis on change management data to identify improvement opportunities in relation to process outputs.
• Manage the identification and effective mitigation of operational risk within the environment, in accordance with the defined risk management processes.
• Collaborate between and within BCX Divisions to create an awareness of the change management process and to communicate details of change activities taking place; and establish and enhance relationships and network with partners, customers and vendors to create change management support structures for contracted outsourced clients
  
  

Core Functional Skills & Capabilities

Customer Orientation

Technical Report writing

Data Analysis

Microsoft Office

Business Partnership Management

Core Behavioural Competencies

Job Match

Delivering Results & Meeting customer expectations

Creating & Innovating

Adapting & Responding to change

Persuading and Influencing

Working with people

Minimum Qualifications

NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology

OR NQF 4: Grade 12

Experience

Additional Education -Preferred /Advantage

• 3 years’ experience in IT Change Management
  
  

Or

• 5 years’ experience in IT Change Management
  
  

Certifications

ITIL Foundation

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

Ability to work extended /long hours as and when required

Drivers Licence and Reliable Vehicle - both required

Workplace / Physical Requirements

Hybrid Remote Worker

Billable

Apply now »

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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