Ops Manager: Workstation Support (10280)

SABC; Pretoria; On-site; ZAR 600,000 - 800,000; Full time

Job summary

SABC is looking for an Ops Manager: Workstation Support in Pretoria. The position requires a relevant bachelor’s degree and experience in IT service management, specifically in workstation support and team supervision. The successful candidate will oversee operational strategies and maintain compliance while delivering exceptional service in line with organizational objectives.

Qualifications

• 5-7 years' experience in a similar environment, 1-3 years at supervisory level.
• Or 10 years related experience if holding a Senior Certificate.

Responsibilities

• Manage and supervise the IMACD team and IT storeroom activities.
• Ensure compliance with procedures and develop end-to-end processes.
• Produce reports on unit's performance against predefined objectives.

Skills

ITIL

Microsoft Intune

SCCM

Education

Relevant bachelor’s degree / Advanced Diploma (NQF 7)

Senior Certificate (NQF 4)

Job description

Job title : Ops Manager: Workstation Support (10280)

Job Location : Gauteng, PretoriaDeadline : June 16, 2025Quick Recommended Links

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Minimum Qualification & Experience Required

• Relevant bachelor’s degree / Advanced Diploma (NQF 7) AND 5-7 years' experience in a similar environment, of which 1-3 year ideally at supervisory level.
  
  

ALTERNATIVE

• Senior Certificate (NQF 4) AND 10 years related experience
  
  

Minimum Functional Requirements

• Certification required: ITIL.
• Microsoft Intune and SCCM (Endpoint Analytics and Log Analytics)
  
  

Job Outputs

Process

• Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities.
• Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
• Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines & standards.
• Ensure procedures, policies and mandates are clearly understood and complied with.
• Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
• Implement change & provide guidelines to direct reports defining the impact of change, the change itself & new requirements as a result of the change.
• Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.
• Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
• Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
• Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
• Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability.
• Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
• To ensure that support services are provided that enable the service providers to provide their contractual services. (IMACD, processing of invoicing, management of IT Storerooms, asset management).
• To be responsible for the supervision and output of the IMACD team, relevant workstation assets and IT storeroom management team, finance management team and general operational support
• Procurement Management – Timely ordering of end user infrastructure (workstations)
• End user Support - responsible and accountable for the management of the services (IMACD) provided to end users.
• To be responsible for participating in the procurement processes and maintenance & support contracts (Vendors and Contractors).
• To manage the relevant shared facilities and services provided e.g. IT Storeroom.
• Facilitate the payment of End User invoicing related to printing and workstations.
  
  

Governance

• Implement and use governance & compliance procedures & processes effectively to identify and manage risks and expose previously unknown liabilities.
• Understand and implement governance control processes and role segregation requirements in area of accountability.
• Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities.
• Ensuring the team's adherence to specified policies, standards & procedures to prevent & reduce wastage on finance
  
  

People

• Build strong relationships through providing direction and leadership to own team and expressing positive expectations.
• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.
• Monitor and actively manage team performance to meet specified objectives against required targets, deadlines and quality standards.
• Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines & standards.
  
  

Finance

• Draw up a budget aligned to operational delivery plans, monitor and report on variances.
• Implement, manage and report on cost improvement objectives and communicate or escalate any shortfalls.
• Ensure team's adherence to specified policies, standards & procedures to prevent & reduce wastage on financial resources & escalate associated risk.
• Ensuring the Service provider invoices are paid according to contract provisions and the allocation of purchase orders for time and material work
  
  

Client

• Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunity for feedback & exceptional service.
• Develop and implement processes which builds client service delivery excellence and encourages others to provide exceptional service.
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