Ops Manager: Audit x2

SARS; Polokwane; On-site; ZAR 600,000 - 800,000; Full time

Job summary

SARS is seeking an Ops Manager: Audit to oversee the audit team's operations in Polokwane and Thohoyandou. The ideal candidate will hold a relevant degree and have extensive experience in auditing, aiming to enhance service delivery and compliance within the organization.

Qualifications

• 5 to 7 years experience in audit / accounting environment, 1 year at supervisory level.
• Knowledge and experience in at least two tax types.

Responsibilities

• Lead and manage an audit team for effective operations.
• Ensure compliance with applicable legislation and SOPs.
• Monitor and manage team performance to meet objectives.

Skills

Leadership

Planning

Attention to detail

Problem solving

Adaptability

Education

Bachelor's degree (NQF 7) in Auditing / Accounting / Taxation

Senior Certificate (NQF 4)

Tools

Microsoft Office

SARS Systems Products

Job description

Position Reports to: Lead: Tax Verifications
Division: Taxpayer Engagement
Location: Polokwane and Thohoyandou
Advert Closing Date: 03 July 2025

About the Position

SARS is looking for a dynamic, highly skilled and experienced individual, with a high level of enthusiasm, strong planning skills in a fast-paced environment, service obsession, integrity and confidentiality. We need someone who is passionate about service delivery to manage and ensure effectiveness and efficiency in the operations of Tax Verifications.

The Ops Manager: Audit will report directly to the Lead: Tax Verifications: Limpopo, and will be based in Polokwane and Thohoyandou, and will manage the smooth day to day operation of the Tax Verifications Audit team. He/she should have leadership and managerial skills to lead the audit team and to ensure effectiveness of audit operations across multi tax types. The Ops Manager: Audit must have a high level of proficiency in computers and in the use of Microsoft Office products and other SARS systems and tools.

Do you have a great personality, with a strong accountability, adaptability, attention to detail, building sustainability proficiency? Are you able to conceptualise and manage performance? Having a solid background to the SARS business areas in the region and their functions will be a significant advantage. If you have these skills, we encourage you to apply and join the exciting Taxpayer Engagement Limpopo Team.

Our exciting journey to build "a smart modern SARS with unquestionable integrity, trusted and admired by all". Our mandate is to ensure optimal compliance with Tax and Customs legislation. We do this through fostering a culture of Voluntary Compliance and by making it easy for taxpayers and traders to comply with their legal obligations. Our Higher Purpose, the reason that SARS exists, is to provide resources that help to build a capable state, that nurtures sustainable economic growth, social development and that serves the well-being of all South Africans. We are Nation Builders.
In an era characterised by rapidly evolving technological innovation, SARS is preparing for a world where increasingly our work is informed by data driven insights, machine learning, algorithms, artificial intelligence and interconnectivity of people and devices.

This dynamic world of work calls for pioneers imbued by a sense of serving the SARS Higher Purpose and service to our people. The successful Nation Builders will work with the entire team in support of our Strategic Intent and the nine Strategic Objectives, namely:

1. Provide Clarity & Certainty of tax obligations.
2. Make it Easy for Taxpayers and Traders to Comply & fulfil their obligations.
3. Detect Taxpayers and Traders who do not comply and make noncompliance hard and costly.
4. Develop a high performing, diverse, agile and engaged workforce towards higher value knowledge and service work.
5. Expand and increase the use of data to improve integrity, derive insights & improve outcomes.
6. Modernise our systems to provide digital & streamlined services.
7. Drive greater resources stewardship to ensure the efficient use of resources and deliver quality outcomes & performance excellence.
8. Work with and through Stakeholders to improve the tax system.
9. Build public trust and confidence in the tax administration system.

Job Purpose

To lead and manage an audit team to ensure effectiveness of audit operations across multi tax types.

Education and Experience

Bachelor's degree (NQF 7) in Auditing / Accounting / Taxation and 5 to 7 years experience in audit / accounting environment of which 1 year at supervisory level.
OR
Senior Certificate (NQF 4) and 10 years experience in audit / accounting environment of which 1 year at supervisory level.

Minimum Qualification & Experience Required

Knowledge and experience in at least two tax types.
Applicable to a specific Audit environment e.g. Tax, Customs and Excise business environments.

Minimum Functional Requirements

Job Outputs:

Process
• Ensure compliance to applicable legislation and all standard operating procedures and policies applicable to business unit.
• Evaluate, collate and analyse information received from various sources to support internal stakeholders with timely and accurate intelligence.
• Guide and manage to resolve complex cases and make recommendations for further actions, when required.
• Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
• Ensure procedures, policies and mandates are clearly understood and complied with.
• Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
• Implement change and provide guidelines to direct reports defining the impact of change, the change itself and new requirements as a result of the change.
• Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.
• Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
• Manage a work function of unite by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
• Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
• Apply the necessary discretion and judgement in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability.
• Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.

Governance
• Implement and use governance and compliance procedures and processes effectively to identify and manage risks and expose previously unknow liabilities.
• Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities.
• Understand and implement governance control processes and role segregation requirements in area of accountability.

People
• Drive own performance and development in order to achieve and improve on work outputs in lie with required response time, quality and service delivery standards.
• Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Monitor and actively manage team performance to meet specified objectives against required targets, deadlines and quality standards.
• Build strong relationships through providing direction and leadership to own team and expressing positive expectations.
• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.

Finance
• Ensure the recording and safe keeping of all functional assets in accordance with set policy and process.
• Ensure teams adherence to specified policies, standards and procedures to prevent and reduce wastage on financial resources and escalate associated risk.
• Draw up a budget aligned to operational delivery plans, monitor and report on variances.
• Implement, manage and report cost improvement objectives and communicate or escalate any shortfalls.

Client
• Implement continuous improvements and shorter turnaround times in line with Service Level Agreements with stakeholders.
• Manage interdependencies to ensure input and output flow between all teams and divisions and external stakeholders.
• Provide technical support to staff in the execution of their tasks.
• Develop and implement processes which builds client service delivery excellence and encourages others to provide exceptional service.

Behavioural competencies
• Accountability
• Adaptability
• Attention to detail
• Building sustainability
• Conceptual Thinking
• Fairness and Transparency
• Honesty and integrity
• Problem solving and analysis
• Respect
• Trust
• Ability to translate strategy into execution
• Concern for impact of own behaviour on others
• Develops teams and nurtures interdependency
• Positive action
• Nurtures future talent
• Stewardship and Service Orientation
• Strong results orientation
• Values and manages diversity

Technical competencies
• Business acumen
• Decisiveness
• Effective business communication
• Functional policies and procedures
• Managerial budgeting
• Operational Audit
• Planning and organising
• Problem analysis and judgement
• Applies concepts and knowledge
• SARS Systems Products

Compliance Competency
• GOC: Confidential

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.