Operator - Building Department

Brights Hardware; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A retail hardware supplier in Cape Town is seeking a Customer Service Operator to load customer vehicles and assist with stock management. The ideal candidate will have customer service skills, experience operating machinery, and knowledge of building materials. Successful candidates will help maintain an efficient and tidy work environment, contributing to customer satisfaction and store success.

Qualifications

• 1 year experience as an operator in a similar environment.
• Ability to operate machines safely and competently.
• Knowledge of building materials.

Responsibilities

• Load customer vehicles and maintain operational efficiency.
• Ensure stock is tallied and area is clean.
• Assist customers with product knowledge.

Skills

Customer service

Stock counting

Effective communication

Teamwork

Education

Matric or equivalent

Valid Operator Licence

Job description

Overview

The purpose of this job is to deliver exceptional customer service in such a manner that external and internal customers are satisfied, including all customers, delivery and transfer drivers. This is accomplished by friendly service and accurate loading of all customers’ products purchased, ensuring that the Yard runs efficiently by loading with the forklift or front-end loader so that no losses of stock or dissatisfied customers occur in order to have customers return to the store increasing sales and profit margins.

Responsibilities

• Loading customer vehicles, delivery trucks and transfer trucks promptly
• Ensuring that stock is properly stacked and counted
• Up keeping of tidiness and cleaning of area by sweeping and ensuring good housekeeping
• Assisting customers with excellent customer service and knowledge of goods
• Maintaining the operational vehicles in good condition
• Ensure operational procedures for operators are followed
• Reporting any problems and maintaining the record book
• Participate in perpetual stock takes
• Ensure housekeeping of work area
• Perform any work related tasks as delegated by superior

Qualifications

• Matric or 3x Completed Intercept courses equating to total of 120 credits.
• Candidates with no matric but have an operator licence and have 1 year experience will be considered
• 1 year experience as an operator
• Valid Operator Licence
• Brights Induction (Service Excellence)
• Ability to deliver excellent customer service
• Ability to numerically count stock
• Able to work independently and as a team player
• Ability to communicate effectively (verbal)
• Ability to give excellent customer service and handle pressure
• Ability to operate machines safely and competently
• Building material product knowledge

Kindly note that if you are not contacted within 2 weeks after the closing date, please consider your application unsuccessful.

We are committed to having staff that reflect the diversity of our nation. We will conduct our recruitment and appointments in line with the Company’s equity targets and we are committed to improving our positions. The Company reserves the right to make changes to these terms and conditions at any time and for any reason.