Operations Trainer - Automotive Contact Centre

WNS; Centurion; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company in South Africa is seeking an Operations Trainer to deliver product and technical training. The role involves conducting training sessions, assessments, and maintaining learner records. Ideal candidates will have a background in Learning & Development and strong communication skills.

Qualifications

• 2+ years’ experience in Learning & Development.
• Training, coaching, and mentoring experience.

Responsibilities

• Conduct new starter training and refresher training.
• Complete assessments and provide remedial support.
• Capture learner records and complete training reports.

Skills

Communication

Planning

Time Management

Customer Service

Education

Grade 12/Matric

Tertiary qualification in training and development

Tools

MS Office

Job description

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. The group’s over 41,000+ professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK, and US.

WNS South Africa has been in operation since 2003 and has built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4,000+ people.

Why join us?

We promise our employees role clarity, coaching and mentoring, professional development, and a structured career path through our 5 people promises, keeping employee experience at the core. Experience a culture of outperformance, engagement, celebration, and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Main Purpose:

The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units.

Key Responsibilities:

1. Training Delivery
   • Conduct new starter training as well as refresher, up-skilling, and cross-skilling training.
2. Assessment
   • Assessments must be completed for all training events.
   • Remedial support must be provided to all delegates prior to re-assessment.
3. Administration
   • Capture learner records in line with Ucademy requirements:
   • Complete Annual Training Reports;
   • Complete delegate attendance registers;
   • Update operational skills matrix.

Qualifications

Qualifications required:

• Grade 12/Matric
• Tertiary qualification in training and development would be beneficial

Experience required:

• 2+ years’ experience in Learning & Development
• Previous experience in an Automotive Role will be beneficial
• Training, coaching, and mentoring experience
• Computer literacy at an intermediate level (MS Office)

Knowledge, Skills, and Attributes:

• High proficiency in delivering impactful training and facilitation
• Strong planning, organizing, and time management skills
• High proficiency in verbal & written English
• Strong communication and interpersonal skills
• High attention to detail and accuracy
• Exceptional administrative skills
• The ability to work within a team
• Self-motivated and self-manageable
• Strong customer service orientation
• Proactive
• The ability to learn, understand, and master new information and multiple processes quickly
• Deal with complexity
• Take ownership and deliver results