Operations Technician

Bbc Group And Public Services; Johannesburg; On-site; ZAR 350,000 - 600,000; Full time

Job summary

A leading international broadcaster seeks an Operations Technician to join their dedicated team in Johannesburg. The successful candidate will manage essential workflows, troubleshoot issues, and collaborate closely with engineering teams to ensure seamless service delivery and compliance with BBC standards. This is a unique opportunity to contribute to high-quality media services in a dynamic and inclusive environment that values diversity.

Benefits

Fair pay and flexible benefits

Career and professional development opportunities

Support for your working life

Qualifications

• Strong understanding of end-to-end workflows.
• Experience in customer-facing or live support roles.
• Ability to work under pressure.

Responsibilities

• Ensure operational workflows are maintained.
• Resolve issues or escalate them when necessary.
• Log activities accurately and maintain health and safety compliance.

Skills

Problem-solving

Technical proficiency

Collaboration

Communication

Understanding of workflows

Monitoring skills

Job description

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Purpose of the Role

The role works as part of a shift-working team ensuring operational workflows required by live services are maintained.

An Operations Technician (OT) will undertake defined support processes within a workflow and will either resolve issues or escalate following a defined process.

Why Join the Team

By being successful in this role, you will join a dynamic team in South Africa.

It is a smaller team with high output, requiring a dedicated Operations Technician.

You will work closely with the Engineering Operations team that manages servers and output remotely.

Our team's success is driven by our commitment to BBC culture and values, which are central to everything we do.

Key Responsibilities and Impact

• Operational workflow expertise: Understanding at least one end-to-end workflow, ensuring smooth operation and adherence to standards.
• Issue identification & resolution: Monitoring support structures, fixing or escalating issues promptly, and initiating appropriate responses.
• Stakeholder awareness & collaboration: Understanding stakeholder requirements, prioritizing tasks under guidance, and following instructions effectively.
• Compliance & documentation: Logging activities accurately, staying informed on operational changes, and maintaining health and safety compliance.
• Continuous improvement & risk management: Supporting process enhancements, completing risk assessments, and ensuring adherence to BBC standards.

Skills and Experience

• Strong understanding of end-to-end workflows, their technical components, and interdependencies.
• Problem-solving and issue detection skills, with experience overcoming operational challenges and applying fixes.
• Technical proficiency with high computer literacy, effective administrative skills, and ability to work under pressure.
• Excellent collaboration and communication skills, with experience in customer-facing or live support roles.
• Familiarity with BBC health and safety standards, escalation processes, and media/creative environments.

Additional Information

This job description outlines the essential characteristics and principal responsibilities of the role, including required skills, knowledge, and experience.

Note: If offered this role, the BBC will conduct employment screening checks, including reference, eligibility to work, safeguarding, and social media checks where applicable. Offers are conditional on these checks.

At the BBC, you can innovate in an inclusive environment, contributing to world-class content and our mission to inform, educate, and entertain.

Benefits and Inclusion

• Fair pay and flexible benefits tailored to your location and contract.
• Career and professional development opportunities.
• Support for your working life.
• A values-driven organization that values diversity, inclusion, and respect for individual contributions.

We aim to attract diverse talent to reflect our audiences. Applications are welcome regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

Find out more about our diversity, inclusion, and belonging strategy.

BBC Group and Public Services, Broadcasting House, Portland Place, London, UK.

BBC Studios Distribution Limited, company no: (number), registered address: 1 Television Centre, London, UK.