Operations Support Consultant (Contact Centre)

Hollywoodbets; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Hollywoodbets, a leading gaming brand in South Africa, seeks an Operations Support Consultant for its Contact Centre in Umhlanga. The role is focused on operational support, process optimization, and collaboration across departments, ensuring service excellence in a vibrant and growing environment. Ideal candidates are detail-oriented, possess strong business acumen, and enjoy working in a fast-paced setting.

Qualifications

• 2 – 3 years of administration management experience.
• 2 – 3 years of operations admin or support experience.
• Valid driver’s license.

Responsibilities

• Communicating new procedures to Contact Centre departments.
• Planning marketing campaigns with Contact Centre departments.
• Daily, weekly, monthly reporting to Senior Operations Manager.

Skills

Attention to detail

Communication skills

Problem-solving ability

Financial management skills

Business acumen

Education

Degree/Diploma in related field

Job description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for an Operations Support Consultant (Contact Centre) be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?

We’re looking for a driven, detail-oriented person with a wider business lens to join our high-performance team supporting the business engine of our Contact Centre.

This is not your typical contact center job. This is an operational support role that partners closely with business leadership, marketing, and operational teams. You’ll work within a fast-paced business environment where strategy is shaped at the top, and your role is to bring it to life and ensure service excellence at scale.

If you're passionate about organization, data, process optimization, and business support — and you thrive in a high-growth, fast-paced environment — this is your opportunity to contribute to impactful business work in a space that blends structure with creativity. You’ll gain exposure to cross-departmental initiatives, collaborate with strategic functions like marketing and operations, and be part of the machine that keeps Hollywoodbets' service engine performing at its best. It’s the perfect role for someone who loves the buzz of operations but also wants to be part of something bigger — this role offers the best of both worlds, in a highly visible business unit.

With Hollywoodbets You Will

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring

• Valid driver’s license
• 2 – 3 years of administration management experience.
• 2 – 3 years of operations admin or support experience.
  
  

A Bonus To Have

• Degree/Diploma in related field.
• 2 – 3 years of Contact Centre admin support knowledge.
  
  

What You’ll Do For The Brand

• Communicating new procedures/ Circulars/ Memos to Contact Centre departments
• Planning and roll out of marketing campaigns/ strategies with Contact Centre departments
• Requesting monthly breakdown of expenses from various departments
• Review relevance and accuracy of expenditure per department and business unit by line item
• Analysing bottom performer analysis received from MIS and ensuring PIP process is being implemented and followed
• Requesting of order numbers related to the contact centre
• Requesting and tracking of all POPI sensitive data for data erasure requests and Gambling Board queries to be filtered down to the relevant department managers and deadline tracked
• General assistance in administrative duties for the Contact Centre team
• Assisting with stock control of stationery, uniforms, incentive merchandise
• Daily, weekly, monthly reporting to Senior Operations Manager & Head of Contact Centre’s
• Ordering of new TM items on take on and dealing with Stock
• Assist with planning and implementation of projects within the Contact Centre
• Reporting and analysing attendance rosters and registers to identify trends and patterns
• Identifying trends and patterns within time and attendance reporting.
• Complete time sheets and overtime tracker on a weekly and monthly basis.
• Minute all meetings in the Contact Centre and booking of boardrooms
• Assist in managing the Contact Centre events calendar (Fun days, new innovations, Theme days, Charity drives etc.)
• Ensure disciplinary and training records are filed and kept up to date
• Ensure team member’s transport is organized by sending the trip sheets daily and communicating with the driver.
• Identify team members who have absconded, attempt to contact them and start the desertion process if no contact is established
• Ensure all terminations are actioned on HIS and all leave applications are updated on ESS
• Actively promote the Hollywood values. Live the values and lead as an example to the team.
  
  

Other

• Ability to work under pressure and in a fast-paced growing environment.
• Manage data security and accessibility
• Will be required to travel from time to time
• Strong business acumen
  
  

What You’ll Bring To The Team

• Strong business acumen
• Excellent financial management skills
• Good problem-solving ability
• High level of accountability
• Attention to detail
• Good reporting skills
• Exceptional communication skills
  
  

So, are you ready to level up, learn, and perform at your best? Apply now!

Please note that only applicants who meet the stipulated minimum requirements will be considered