Operations Support Assistant (Logistics)

Winning Form Group; Umhlanga Rocks; On-site; ZAR 150 000 - 250 000; Full time

Job summary

An established industry player is seeking an Operations Support Assistant to join their dynamic team in Umhlanga. This role is pivotal in overseeing import and export shipments, ensuring accuracy and compliance with regulations. The successful candidate will coordinate logistics, manage inventory, and communicate with clients to provide updates and resolve issues. With a focus on organizational skills and attention to detail, this position offers a chance to thrive in a fast-paced environment while contributing to the success of the logistics operations. If you are passionate about logistics and eager to make an impact, this opportunity is for you.

Qualifications

• Proven experience in freight forwarding and logistics is essential.
• In-depth knowledge of international shipping regulations required.

Responsibilities

• Coordinate the entire freight forwarding process, ensuring timely transportation.
• Prepare shipping documents and ensure compliance with regulations.
• Act as the primary point of contact for clients regarding shipment status.

Skills

Organizational Skills

Attention to Detail

Problem-Solving

Communication Skills

Adaptability

Accountability

Deadline & Results-Driven

Education

Experience in Freight Forwarding

Experience in Logistics or Supply Chain Management

Valid South African Driver’s License

Tools

Shipshape

Pastel Evolution

Job description

Star Merchant has an exciting opportunity available for Operations Support Assistant (Logistics) to be based in Umhlanga, Durban. The successful incumbents will be responsible for playing a pivotal role in overseeing import and export shipments, ensuring accuracy and timelines of each shipment. You will work closely with internal and external teams to monitor shipments, maintain inventory levels, and report to customers and vendor enquiries. This position requires strong organizational skills, attention to detail and the ability to thrive in a fast-paced environment. You will be responsible for coordinating the shipment of goods on behalf of our clients using the Shipshape platform. This role involves ensuring that freight is booked, processed, and transported in a timely and efficient manner while complying with all local and international regulations.

Minimum Requirements

• Proven experience in freight forwarding, logistics, or supply chain management.
• At least two years’ experience in clearing and forwarding, customs clearing, shipping line releases.
• Knowledge on being able to manage complete shipments and documentation effectively.
• In-depth knowledge of international shipping regulations, customs procedures, and compliance requirements.
• Previous experience in the South African logistics industry.
• Knowledge of local and international customs regulations.
• A Valid South African Driver’s License.

Advantageous

• Pastel Evolution experience
• Shipshape / or similar freight management software

Responsibilities

• Create procedure for clearance and documentation of import/export file.
• Co-ordinate and handle the entire freight forwarding process, including booking shipments, tracking deliveries, and ensuring timely transportation.
• Utilize Shipshape or any other relevant software for shipment tracking, updating statuses, managing inventory, and ensuring data accuracy.
• Responsible for all customs entries on the system.
• Prepare shipping documents such as bills of lading, customs declarations, and export/import permits. Ensure all paperwork is accurate and complies with local and international regulations.
• Work with customs authorities and internal tax departments to ensure compliance with import/export regulations, including any necessary tariffs, duties, and taxes.
• Act as the primary point of contact for clients, providing regular updates on shipment status and addressing any concerns or issues that arise.
• Assist with the sourcing of goods globally as and when required, which will require accurate landed costs.
• Resolve any issues that may arise during the shipping and exports process, such as delays, damage to goods, or logistical challenges. Always keep customers updated.
• Work with shipping carriers, suppliers, and third-party logistics providers to secure the best rates and services for shipments.
• Accurate and organized records of all shipments, including detailed tracking information and financial documentation.
• Liaise with warehouse / relevant depot for loading and offloading containers.
• Functions within the role are including the above but not limited to any administrative and operational duties within the entity as seen fit by line management due to the operational needs of the business.

Skills And Competencies

• Accountability: Takes full ownership of tasks and ensures successful outcomes.
• Organizational Skills: Effectively manages time, priorities, and resources.
• Adaptability: Thrives in a dynamic environment and embraces change.
• Communication: Strong verbal and written communication skills for seamless collaboration.
• Attention to Detail: Demonstrates precision and thoroughness in all tasks.
• Problem-Solving & Reporting: Excellent analytical skills to identify and resolve challenges efficiently.
• Deadline & Results-Driven: Works with a strong sense of urgency to achieve targets and deliver quality outcomes.

At Star Merchant, we believe talent and passion have no limits. We’re committed to an inclusive workplace where everyone, regardless of ability, can thrive. Diversity makes us stronger, and accessibility is central to everything we do. We encourage candidates with disabilities who meet the job requirements to apply, and we’re here to support you with any accommodations during the hiring process.

Please note that only candidates who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.