OPERATIONS SUPERVISOR: DIGITAL DOME.2.03

University of the Witwatersrand; Johannesburg; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading university is seeking a Project Manager for the Digital Dome to oversee strategic initiatives and operational processes. The role requires extensive experience in project management within hospitality or education, with responsibilities ranging from customer experience to team management. Candidates must have strong administrative and leadership skills, along with proficiency in communication and project planning.

Qualifications

• Minimum 5 years’ experience in hospitality/business management.
• At least 2 years’ experience in project planning.
• Experience in science outreach or educational sectors is advantageous.

Responsibilities

• Plan strategic initiatives in collaboration with the Head of the Digital Dome.
• Manage operational processes for excellent customer experience.
• Supervise maintenance, security, and facilities management.

Skills

Administrative proficiency

Project management

Customer relations

Computer literacy

Communication skills

Interpersonal skills

Leadership abilities

Teamwork

Education

Bachelor's degree in hospitality/business management or equivalent

Tools

MS Office 365

Job description

Brief Description

Minimum Requirements

• Bachelor's degree and honours (NQF 7-8) in hospitality/business management or equivalent degree.
• At least 5 years’ experience in hospitality/ business management and administration (experience at the University or tertiary educational sector will be an advantage).
• Minimum two years’ experience in project planning and reporting.
• Previous experience in science outreach activities and communications, or educational/museum/science center experience will be an advantage.
  
  

Skills Requirements

• High level of administrative proficiency with respect to personnel and infrastructure management.
• High level of competency in project and hospitality management, especially in terms of activity management.
• Customer relations and stakeholder management.
• High level computer literacy with respect to MS Office 365 (Microsoft Word, Excel, Publisher, PowerPoint, Access and business systems).
• Proficiency in English and preferably other local languages.
• Excellent written and verbal communication skills and proficiency in communication, including digital communication, technology such as websites, newsletters, policy briefs, and infographics.
• Considerable communication and interpersonal skills.
• Leadership skills and abilities.
• Ability to work independently and as part of a team.
  
  

Job description: The primary duties and responsibilities include:

• Plan strategic business initiatives in collaboration with the Head of the Digital Dome including:
• Embedding an entrepreneurial business model.
• Initiating new business initiatives to drive sustainability.
• Consolidated Marketing Approach to drive repeat visits, build stakeholder relationships and increase on site events.
• Deputise for the Head for operational purposes in their absence.
• Compile and execute the operational business plan and reporting to the Head and stakeholders.
• Manage operational processes central to an excellent customer experience including:
• Public visitor scheduling and bookings.
• School group scheduling and related functions.
• Private bookings and functions (including costings).
• Public shows and corporate events out of regular working hours.
• Science outreach projects.
• Manage operational personnel, staff scheduling and staff development at the Digital Dome in collaboration with Wits Faculty of Science Human Resources Division.
• Manage maintenance staff to ensure the upkeep of the property and the infrastructure.
• Act as direct liaison with Wits Central with respect to ICT, Security and Services, Infrastructure and Development, Communications and Marketing where relevant.
• Provide customer support on site where challenges are encountered.
• Supervise maintenance, security, facilities management, website, resources.
• Assist Head to align research bodies.
  

Remuneration: A competitive package is o¿ered that is commensurate with the level of appointment.

Shortlisted candidates will be subjected to a competency assessment.

Detailed Description

Job Requirements

Additional Details