Operations Specialist (iBranch) - Umhlanga

Hollywoodbets; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Join Hollywoodbets as an Operations Specialist and be part of a dynamic team focused on elevating operations across the organization. This role involves managing queries, providing administrative support, and assisting with marketing initiatives. Ideal candidates should have 2-3 years of Ops experience, a sharp understanding of betting procedures, and excellent people management skills, ready to thrive in a vibrant environment.

Qualifications

• 2-3 Years of Administrative Experience in Ops.
• Valid driver’s license.

Responsibilities

• Attend to queries and requests from all departments for operational support.
• Assist with project processes and reporting on daily activities.
• Communicate updates on Policies and Procedures to the Regions.

Skills

Financial management

People management

Customer service

Problem solving

Attention to detail

Education

Related Diploma/Degree

Job description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for an Operations Specialist (iBranch) to be based in Umhlanga, Do you think you have what it takes to be our newest Purple Star?

The Operations Specialist will be responsible for attending to all queries, requests and enquiries from all the departments, to ensure effective and timeously resolution of matters impacting operations. Providing administrative support to the Mobile Department, assistance with project processes, and reporting on daily activities

With Hollywoodbets You Will

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring

• Valid driver’s license.
• 2-3 Years of Administrative Experience in Ops
  
  

A Bonus To Have

• Matric.
• Related Diploma/Degree.
  
  

What You’ll Do For The Brand

• Assist, support and advise Regions on all aspects of iBranch Operations
• Communicate all updates on Policies and Procedures to the Regions
• Assist with marketing, promotions, events and assisting with branding campaigns within the Department from time to time
• Ensuring adequate stock levels of marketing and promotional items within the Regions
• Market research on potential new sites and arrange with all departments to set up promo/events (negotiate with different affiliates for sites/promo etc.)
• Management of ROI on all events/promotions
• Work closely with the Compliance Department (getting the contracts signed and understanding the legal aspect of the contracts)
• Reviewing of proposals for all events within the Regions
• Assist with all internal audit queries and liaise directly with the Audit Team – (Weekend mileage report, vehicle tracker vs. time and attendance and call cycle)
• Management of all traffic fines and Kazang Masterfile within the Regions (liaise with the relevant departments)
• Daily reporting to Business Partner
• Monitoring and analysing of Reports (Promo tracker, PIP, Booster Analysis, Teams Productivity reports, and ad-hoc reports) and providing feedback and recommendations to the regions
• Finance – Review invoices before the order number is issued and payment is made for promotions/events. Facilitate monthly regional branding payments
• Maintaining a database of all branding within regions
  
  

Adhoc

• Support regions with training needs and assist with the facilitation and monitoring of the training in the regions
• Will be required to travel from time to time
• Perform other duties as assigned.
  
  

What You’ll Bring To The Team

• Demonstrate a good understanding of betting procedures and betting types.
• Demonstrate good business acumen skills.
• Demonstrate good financial management skills.
• Excellent people management skills.
• Customer service and orientation experience.
• Must be able to identify, analyse, organise, and solve problems.
• Follows through and delivers results despite obstacles.
• Good attention to detail.
  
  

So, are you ready to level up, learn, and perform at your best? Apply now!

Please note that only applicants who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.