Operations Shift Manager: Transport

Shoprite Group of Companies; Cape Town; On-site; ZAR 320,000 - 360,000; Full time

Job summary

Shoprite Group of Companies in Cape Town is recruiting an Operations Shift Manager to oversee transport operations during shifts, ensuring efficient dispatch and fleet control, while maintaining smooth handovers across the logistics function.

The role requires a Grade 12, transport/ logistics experience, strong planning and communication skills, and the ability to lead a team and make timely decisions under pressure. Applicants should be prepared to work shifts, weekends and holidays.

Qualifications

• Grade 12 / Matric or equivalent qualification.
• Experience coordinating transport operations within a dynamic, fast-paced environment.
• Proficiency in MS Word, Excel, email, and transport management systems.
• Strong planning, organising and problem-solving skills.
• Ability to make sound decisions under pressure.
• Excellent communication and interpersonal skills.
• Ability to manage and motivate teams effectively.
• Own reliable transport.
• Willingness to work shifts, including weekends and nights.

Responsibilities

• Oversee all transport operations during assigned shift.
• Dispatch loads per plan, allocating drivers and vehicles.
• Coordinate changes due to absenteeism, breakdowns, or additional transport requests.
• Monitor fleet movements and ensure on-schedule returns.
• Communicate operational issues during shift handovers.
• Lead shift employees and manage discipline per policies.
• Provide operational support across the business as required.
• Manage toll cards, attendance registers and related records.

Skills

Transport operations

Shift leadership

Planning & prioritisation

Problem solving

Communication

Team motivation

Attention to detail

Reliable transport

MS Office

Decision making

Education

Grade 12 / Matric

Road Transport / Logistics studies (advantageous)

Tools

TNT

Mix Telematics

Job description

About the role The purpose of the Operations Shift Manager is to oversee and coordinate Transport operations during assigned shifts. This role is critical in ensuring the efficient dispatch, fleet control, and seamless communication across operations.

What you'll do Manage and oversee all transport operations during your assigned shift.Dispatch loads according to plan, ensuring the correct allocation of drivers and vehicles.Coordinate operational changes resulting from absenteeism, vehicle breakdowns, split loads, or additional transport requirements.Monitor fleet movements and support operations to ensure vehicles return according to schedule.Communicate operational issues and outstanding queries during shift handovers.Manage and lead shift employees on a day-to-day basis.Report, coordinate, and follow up on vehicle breakdowns with relevant stakeholders.Control and manage toll cards, attendance registers, and related administrative records.Manage discipline and performance matters in line with company policies and procedures.Provide operational support across the business when required.

What you bring EssentialGrade 12 / Matric or equivalent qualification.Working knowledge of a transport, logistics, or fleet operations environment.Experience coordinating operational activities within a dynamic, fast-paced environment.Proficiency in Microsoft Word, Excel, email, and relevant transport management systems.Strong planning, organising, and problem-solving skills.Ability to make sound decisions under pressure.Excellent communication and interpersonal skills.Ability to manage and motivate teams effectively.Proven ability to maintain accuracy while handling multiple priorities.Own reliable transport.Willingness to work shifts, including weekends, public holidays, and night shifts.AdvantageousStudying towards or completed a qualification in Road Transport, Logistics, Supply Chain, or a related field.Previous supervisory or people management experience.Experience working with TNT, Mix Telematics, or similar transport management systems.Understanding of fleet scheduling, route planning, and dispatch operations.Knowledge of labour relations and disciplinary processes within an operational environment.