Community Operations Manager Fidelity Services Group Cape Town, Western Cape

Topjobseeker.Com; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Fidelity Services Group in Cape Town seeks a Community Operations Manager to oversee operational and managerial functions for the Fidelity ADT area. The role emphasizes proactive crime reduction through training, coordinated operations, and strong SAPS partnerships.

You will manage daily duties, drive compliance, and coordinate with the Branch Manager to protect client sites in the Western Cape. A background in security leadership is essential.

Qualifications

• Matric
• Valid Drivers License
• PSIRA Registered Grade B
• Valid Firearm Competency (Handgun for business purposes)
• 3-5 years Management experience in the Security Industry

Responsibilities

• Pro-active training with all armed response and LSS officers in the area to shift from reactive to proactive.
• Build relationships with SAPS, sector members, CPF members and station commanders.
• Record and analyse crime in the area, identify trends and lead proactive operations.
• Equip reaction and LSS officers with skills to identify and address crime before it happens.
• Manage daily, weekly and monthly compliance, SOP adherence and related duties.

Education

Matric

Job description

Community Operations Manager
Fidelity Services Group
Cape Town, Western Cape
Permanent
Closing Date 20 November 2026

Job Details

Division
Fidelity ADT
Business Unit
FADT – Western Cape
Minimum experience
Mid-Senior
Company primary industry
Security and Investigations
Job functional area
Management

Job Description

The COM will be responsible for all operational and managerial functions including the following:

To conduct proactive training with all armed response and LSS officers in the area. (Change culture from Reactive to Proactive)
Building relationships with the SAPS (Sector members, sector commanders, CPF members and station commanders)
Attend CPF, crime & community meetings together with the Branch Manager.
Record and analyse all crime in the area, identify crime trends and arrange and lead all proactive internal and joint special operations based on the crime trends.
Equip all reaction and LSS officers with the skills to identify and address potential crime before it happens and by that reducing crime in the focused areas thus assisting to grow the client base

Essential Job Responsibilities:

Pro-active Strategy
Develop and continuously revise a pro-active training strategy for the area (patrols, stand off points, joint operations, visibility drives….).
Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch manager, identify area of high attrition (service, price & competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
Understanding of the competitive landscape as it relates to the pro-active model.
Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.
Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trend identified
Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy.
Quarterly area security risk assessment to be conducted based on the modus of operandi identified from all incidents (identify vulnerable areas within the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community.

SAPS Involvement

Develop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF, station commander)
Be a key go-to-person by both operations and business to assist in solving crime incidents through SAPS contacts
Attend all SAPS, crime and CPF meetings with the Branch Management team as far as possible
Arranging and attending of all joint SAPS operations, visibility drives, roadblocks etc.

Customer Service

Assist in ensuring that all media channels (WhatsApp groups) are set up (via CMC).
Ensure the process of acknowledging messages, despatching and feedback are adhered to.
Compile and distribution a monthly report to all stakeholders on the pro-active measures taken and the success there of.
Attend all serious crime incidents personally, and assist the client with any/all security needs.

Staff Training

Work with training resources to ensure that specific proactive training is conducted with all reaction and LSS officers within the area (Ensure training is aligned to the pro-active approach)
Continuous on the job training/evaluations are conducted with all staff – training to include: proactive meet & greets / open gates / stop & question / supervision of LSS guards / identification of possible weak spots (security breaches) / Mindset change of reaction officers from reactive to proactive / public space protection

Marketing Alignment

Keep marketing and communications informed on developments within this portfolio (Generating and communicating PR material)
Ensure all operations are recorded (report and photo’s) and sent to Branch Manager and marketing to arrange to be distributed to all clients.
Understand and manage client perception identified through client perception surveys

General

Assist Regional Operations Manager with general discipline in the area enforcing patrols, standoff points and SOP adherence.

Managing daily, weekly and monthly compliance and required operational duties:

Manage all Response areas measuring service levels on response times maintaining response targets set out in are KPI.
Compile reports, Preliminary reports for incidents and accidents for management.
Manage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.
Control budget and manage overtime and expenses.
Manage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.
Control budget and manage overtime and expenses.
Manage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.
Control budget and manage overtime and expenses.
Manage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.
Control budget and manage overtime and expenses.
Manage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.
Control budget and manage overtime and expenses.
Manage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.
Control budget and manage overtime and expenses.
Manage and keep standard operating procedures to a high level, ensure that ...

Requirements:

Matric
Valid Drivers License
PSIRA Registered Grade B
Valid Firearm Competency (Handgun for business purposes)
3-5 years Management experience in the Security Industry

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.