Operations Manger (Area Manager Industry Equivilent)

Fidelity Services Group; Wes-Kaap; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company in the security industry seeks an experienced Operational Security Manager to oversee client relations, security staff management, and ensure compliance with security standards. The successful candidate will have a proven track record in operational security management and strong leadership capabilities, along with substantial experience in the industry.

Qualifications

• At least 5 years’ experience in the security industry.
• At least 3 years’ experience in operational security management.
• Valid Driver’s License with own reliable transport.

Responsibilities

• Managing client relations and ensuring contractual security requirements.
• General management and supervision of security staff.
• Addressing HR-related queries and formulating disciplinary actions.

Skills

Leadership

Interpersonal communication

Client liaison

Analytical skills

Education

Matric/Grade 12 Certificate or equivalent

PSIRA Grade A registered

Tools

Microsoft Office suite

Job description

Purpose Of The Role

Reporting to the Area Manager, the overall purpose of this position is to manage a client cluster, covering key areas such as client liaison, HR/IR matters, fleet management, expenses control, investigations, and ensuring the posting of security officers. The role also involves ensuring all site security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Minimum Requirements

• Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.
• Valid Driver’s License with own reliable transport.
• At least 5 years’ experience in the security industry.
• At least 3 years’ experience in the operational security management structure.
• Working knowledge of the Firearm Act and firearm competency.
• Staff management experience.
• Computer literacy with expert knowledge of the Microsoft Office suite.
• No criminal record or pending cases.
• Sound planning, administration, interpersonal communication, and client liaison skills.
• Strong leadership and organizational skills, with good interpersonal and communication skills.
• Knowledge of ISO 9001:2008 Quality Management and its requirements.

Key Performance Areas

1. Maintaining good relations between Fidelity Security Services Group and the Client regarding security services rendered.
2. Managing allocated areas to ensure contractual requirements are met.
3. Ensuring all security officers meet contractual requirements.
4. Evaluating service levels and recommending improvements.
5. General management and supervision of security staff.
6. Handling administration matters.
7. Daily liaison with management on operational issues.
8. Coordination with regional management.
9. Addressing HR-related queries promptly.
10. Formulating disciplinary actions.
11. Submitting employment forms to regional offices timely.
12. Reporting incidents weekly/monthly to management.
13. Investigating incidents and reporting.
14. Knowledge of ISO 9001:2008 Management System.

Other Personality Attributes

• Assertiveness
• Initiative
• Strong leadership ability
• Presentable

Core Competencies

• Analytical, critical thinking, and planning skills
• Leadership and self-development
• Goal setting and organizational skills
• Driving and managing change
• Results-oriented
• Interpersonal and communication skills
• Development of others
• Customer focus
• Teamwork

We reserve the right not to make an appointment to any advertised position.

Preference is given to existing employees and the selection is based on merit. Disadvantaged and disabled candidates are encouraged and supported.

Fidelity Services Group (Pty) Ltd promotes fair practice and business ethics, emphasizing the development of our human capital.

If you are not contacted within 10 working days after the closing date, please consider your application unsuccessful.