Operations Manager (Supply Chain) - Umhlanga

Winning Form Group; KwaZulu-Natal; On-site; ZAR 600,000 - 800,000; Full time

Job summary

Winning Form Group is looking for an Operations Manager (Supply Chain) based in Umhlanga, Durban. The role involves managing procurement, ensuring compliance, conducting reporting, and maintaining effective communication across departments. The ideal candidate will possess significant experience in supply chain management, show leadership abilities, and be proficient in procurement processes using Pastel Evolution. This position emphasizes problem-solving and organizational skills to meet company objectives and customer demands.

Qualifications

• 5 years experience in procurement or supply chain management.
• 5 years experience in leadership or team management.
• Understanding of the supply chain process.

Responsibilities

• Manage stock levels to meet customer orders.
• Oversee the procurement department and negotiate with suppliers.
• Ensure compliance with company policies and procedures.

Skills

Problem Solving

Communication

Leadership

Organizational Skills

Customer Service

Tools

Pastel Evolution

Job description

Star Merchant has an exciting opportunity available for an Operations Manager(Supply Chain) to be based in Umhlanga, Durban. The incumbent will be effectively and efficiently manage The Star Merchant business. Ensure that there is compliance with all policies and procedures and strict adherence to Internal/External controls. Ensure daily, weekly and monthly reporting is done accurately and timeously and contains appropriate content to enable effective decision making. Ensure that all tasks all completed timeously and are accurately completed, and customers are communicated with timeously regarding their orders. Ensure achievement of company’s strategic objectives, goal plans and targets. Effective coordination with the warehouse, sales and buying teams. Provide support to the Commercial Manager. Oversee all forms of Procurement both local and foreign. Constant research and development to ensure we have the latest products.

Minimum Requirements:

• 5 years experience in procurement or supply chain management.
• 5 years experience in leadership or team management.
• Understanding of the supply chain process.
• Pastel evolution experience.


Responsibilities:

Financial metrics/operational duties:

• Effective management of stock levels (to meet customer orders timeously, holding of appropriate and relevant stock items) – This needs to be regularly communicated to the buying department.
• Creation & review of daily, weekly, monthly reports.
• Awareness of Hollywood second hand stock, to ensure no unnecessary spending.
• Track business expenses and income to ensure all is correct prior to finalizing month end.
• Oversee monthly/ weekly reports to identify slow moving & redundant stock, push to increase sales of these items and then deactivate stock code to avoid future purchases.
• Oversee Disposal and Write-off of inventory.
• Management of staff and consistent practice of code of conduct being applied.
• Oversee the procurement department and all forms of negotiating with Suppliers.
• Monitoring customer trends and informing buying of anomalies as they occur.
• Oversee customers buying trend analysis (in conjunction with the sales team) to substantiate correct stock holding levels but taking into account the company’s working capital requirements.
• Establishing, implementing and monitoring internal controls and processes.
• Identifying weakness accompanied timeous corrective action.
• Management of operating costs.
• Oversee external Sales Reps and Stock Controllers.
• Ensuring effective communication across all departments
• Effective management of multi-warehouse stock levels using the multi-warehouse system and monitoring regional dispatches to inform customers of ETA’s.
• Ensure BOM is being used were applicable as to ensure all costs are highlighted and correct Markup is issued to customers.
• Satisfactory meeting of customer deadlines as per agreed SLA’s.
• Creation of reorder levels and regular updates to these based on the change in customer requirements such that the reorder levels remain relevant.
• Review and approve the reconciliation of what has been ordered/delivered and what has been invoiced to the customer to ensure completeness of the billings.
• Efficient interaction with the sales team.
• Oversee all procurement (local and international) negotiate for the best shipping terms and price.
• Oversee all movement on Pastel through the National Warehouse Administrator
• Ensure all customers requirement and deadlines are met through managing the Warehouse Supervisor and Team/s

People:

• Creation and maintenance of roles and job descriptions and KPIs.
• Performance measuring and management.
• Enforcing ethical, honest, transparent, fair work environment.
• Sourcing of training as and when needed for staff.
• Adequate recognition of staff efforts
• Talent retention
• Succession planning
• Sustainable morale and team building
• Induction and adequate training for all new hire
• Implementation of HR initiatives
• Monitoring of employee productivity
• Effective communication with all team members, departments and customers.


Compliance, risk and quality:

• Creating, maintaining and enforcing company policies and procedures.
• Compliance with relevant laws and regulations
• Intense focus on providing stock control/buying with accurate customer specifications
• Maintenance of department process write-ups/ system descriptions and quarterly updating
• Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place.
• Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models - of which is substantiated by facts with no numbers in the formulas.
• Ensure the above (final version) and other documents are chronologically saved/backed up.
• Effectively deal with internal, external, SARS and BEE auditors.

Growth and new markets/products:

• Customer and Supplier relationship management
• Assist with company projects or lead company projects if specific to stock control
• Automation and management of the ordering process using Pastel/HIS/Websites
• Adhoc requests from Management


Skills and competencies:

• Excellent problem solving and reporting abilities.
• Good communication and interpersonal skills.
• Ensure impressive planning, organizational, leading and controlling skills.
• Strong people management and development skills.
• Portray strong attention to detail, whilst maintaining efficiency.
• Exceptional market awareness and customer service skills.
• Must be deadline and result driven.

At the Winning Form Group, we believe talent and passion have no limits. We’re committed to an inclusive workplace where everyone, regardless of ability, can thrive. Diversity makes us stronger, and accessibility is central to everything we do. We encourage candidates with disabilities who meet the job requirements to apply, and we’re here to support you with any accommodations during the hiring process.

Please note that only team members who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.