Operations Manager - South Africa

Binance; Cape Town; Hybrid; ZAR 600,000 - 800,000; Full time

Benefits offered by this job

Competitive salary

Work-from-home arrangement

Career growth opportunities

Job summary

Binance, a leading blockchain ecosystem in Cape Town, is seeking an experienced operations manager to oversee fiat payment processes and fraud controls. The role demands expertise in financial services operations, particularly in payments and fintech, with a strong focus on compliance with South African regulations.

The ideal candidate will have a proven track record in managing payment operations and a deep understanding of the local banking ecosystem. Join Binance for a competitive salary and the opportunity to work in an innovative environment.

Qualifications

• 8+ years in financial services operations, with 3+ years in payments, fintech, or crypto.
• Experience with fiat payment operations and third-party payment providers.
• Knowledge of South African financial regulations.

Responsibilities

• Stand up end-to-end fiat ops including deposit/withdrawal processes.
• Implement risk-tiered payment controls and oversee performance monitoring.
• Design and maintain fiat fraud controls and fraud KPIs.

Skills

Fraud risk management

Bank integrations

Payments systems

Data analysis

EFT knowledge

SQL proficiency

Job description

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital‑asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

• Stand up end‑to‑end fiat ops: deposit/withdrawal processing, daily reconciliation (>99.5% match), exception handling, and fraud monitoring across Nedbank (Phase 1) and subsequent rails (Stitch, Capitec, PayShap).
• Implement risk‑tiered payment access framework (Tier 0–5) with non‑overrideable controls: dynamic one‑time payment references, 1:1 name matching for third‑party deposits, velocity‑based withdrawal staging.
• Meet bank 4‑hour RFI SLA — the critical operational constraint for maintaining the Nedbank relationship.
• Oversee phased rollout: Institutional/VIP → Dynamic EFT Retail → API/TPPP → Broad Retail, with documented evidence for director liability protection.
• Manage third‑party payment provider relationships (Nedbank, Stitch, Ozow, Peach) — performance, monitoring, issue escalation, vendor due diligence.
• Design and maintain fiat fraud controls: dynamic reference governance (amount‑bound, time‑expiring), static reference rules (EDD‑approved only), instant laundering velocity controls, API‑channel fraud monitoring, and support social engineering defenses.
• Monitor fraud KPIs: fraud rate (<0.05% target), chargeback ratio, STR volumes, orphan payment rates, reconciliation breaks.
• Manage fraud detection rules and coordinate with global Compliance/AML on SAR/STR filing.

Requirements

• 8+ years in financial services operations, with 3+ years in payments, fintech, or crypto.
• Proven experience managing fiat payment operations: bank integrations, EFT rails, instant payment systems, third‑party payment providers.
• Demonstrated fraud risk management experience in a high‑volume consumer financial services environment.
• Experience operating within South African financial regulatory frameworks (FSCA, FIC, SARB, National Treasury).
• Track record of building operational teams and processes from the ground up.
• Experience with reconciliation systems, payment matching logic, and exception handling at scale.
• Deep knowledge of SA banking and payments ecosystem: EFT, PayShap, Stitch, Ozow, Capitec Pay, Nedbank API.
• Strong understanding of crypto exchange operations: fiat on/off‑ramp flows, P2P mechanics, custody settlement.
• Fraud typologies and controls: payment fraud, APP fraud, mule accounts, smurfing, social engineering, laundering velocity.
• Regulatory operations: CASP licence compliance, Accountable Institution obligations, KI governance, FSP control functions.
• Data analysis and metrics management: SQL proficiency or equivalent, dashboard/reporting, KPI‑driven operational management.

Why Binance

• Shape the future with the world’s leading blockchain ecosystem.
• Collaborate with world‑class talent in a user‑centric global organization with a flat structure.
• Tackle unique, fast‑paced projects with autonomy in an innovative environment.
• Thrive in a results‑driven workplace with opportunities for career growth and continuous learning.
• Competitive salary and company benefits.
• Work‑from‑home arrangement (the arrangement may vary depending on the work nature of the business team).

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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