Operations Manager (Nelspruit)

Pedros Chicken; Mpumalanga; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Pedros Chicken is seeking a Junior Operations Manager to lead operational excellence across their stores. The ideal candidate will implement operational frameworks, manage quality control, and address customer complaints while leading teams to surpass objectives. A solid background in business administration and franchise experience is essential for success in this role.

Qualifications

• At least 2 years’ experience as a Junior Operations Manager.
• Experience in Franchise/Corporate Store management.
• Advanced MS Office skills.

Responsibilities

• Implement Operations Management Framework across the organisation.
• Ensure standard operating procedures are maintained.
• Manage operational issues and quality control.

Skills

Operations Management

Quality Control

People Management

Customer Service

Education

Marketing/Business Development/Business Administration

Tools

GAAP

Micros

MS Office

Job description

DUTIES AND RESPONSIBILITIES:

1. Implement Operations Management Framework across the organisation
2. Support and enable the sustainability and profitability of existing and potential stakeholders
3. Expand the scope, growth, and clientele of the brand
4. Ensure that standard operating procedures are maintained and followed through, maintaining the required service standards
5. Proven ability to manage operational issues at stores
6. Proven ability to manage quality control and compliance in line with SOP
7. Ability to achieve sales and GP% target
8. People management
9. Handling all operational issues for allocated stores
10. Ensuring quality and optimal compliance with SOP
11. Setting guidelines to ensure turnover, food cost, and operational expenses are managed to maximise net profitability
12. Assisting Franchise partners in trouble shooting
13. Attending to customer complaints and implementing corrective action
14. Attending to weekly reports on stores
15. People Management – Plan, organise, lead and control subordinates to ensure store objectives are met or exceeded
16. Coach and develop the team

REQUIREMENTS:

1. Marketing/Business Development /Business Administration
2. Franchise/Corporate Store experience
3. GAAP/ Micros experience
4. At least 2 years’ experience as a Junior Operations Manager
5. MS Office (advanced)