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Operations Manager (Nelspruit)

Pedros

Mbombela

On-site

ZAR 200,000 - 300,000

Full time

Today
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Job summary

A leading brand is seeking a Junior Operations Manager to implement operational frameworks and drive profitability in allocated stores. The role requires strong people management and operational skills, along with experience in a corporate franchise environment to handle quality control, compliance, and customer relations efficiently.

Qualifications

  • At least 2 years’ experience as a Junior Operations Manager.
  • Experience in Franchise/Corporate Store management.

Responsibilities

  • Implement Operations Management Framework across the organisation.
  • Ensure compliance with standard operating procedures.
  • Manage operational issues at stores.

Skills

People management
Sales target achievement
Operational issue management

Education

Marketing/Business Development/Business Administration

Tools

GAAP
Micros
MS Office (advanced)

Job description

Job Description

DUTIES AND RESPONSIBILITIES:

  • Implement Operations Management Framework across the organisation
  • Support and enable the sustainability and profitability of existing and potential stakeholders
  • Expand the scope, growth, and clientele of the brand
  • Ensure that standard operating procedures are maintained and followed through, maintaining the required service standards
  • Proven ability to manage operational issues at stores
  • Proven ability to manage quality control and compliance in line with SOP
  • Ability to achieve sales and GP% target
  • People management
  • Handling all operational issues for allocated stores
  • Ensuring quality and optimal compliance with SOP
  • Setting guidelines to ensure turnover, food cost, and operational expenses are managed to maximise net profitability
  • Assisting Franchise partners in trouble shooting
  • Attending to customer complaints and implementing corrective action
  • Attending to weekly reports on stores
  • People Management – Plan, organise, lead and control subordinates to ensure store objectives are met or exceeded
  • Coach and develop the team

Requirements

  • Marketing/Business Development /Business Administration
  • Franchise/Corporate Store experience
  • GAAP/ Micros experience
  • At least 2 years’ experience as a Junior Operations Manager
  • MS Office (advanced)

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