Operations Manager, Marketplace, SSA

Uber; Randburg; On-site; USD 50,000 - 70,000; Full time

Job summary

Uber seeks a Marketplace Operations Manager to drive demand and supply growth through data analytics. The role involves performance monitoring, stakeholder management, and innovative project execution. Candidates should have strong analytical skills, relevant experience, and a proactive attitude in a dynamic environment.

Qualifications

• 4 years of experience in operations management or similar fields.
• Expertise in data management and strong analytical skills required.

Responsibilities

• Monitor marketplace performance and implement pricing reviews.
• Design and execute marketplace experiments to drive operational improvements.

Skills

Data Analytics

Problem Solving

Stakeholder Management

Analytical Thinking

Education

Bachelor's Degree in Economics

Master's Degree in Business or similar

Tools

SQL

Excel

Job description

About the Role

Within the Marketplace team, our goal is to deliver the most competitive, reliable, and efficient service for riders and drivers. In pursuit of this, we use data analytics and operational levers, such as pricing, products, processes, and promotions, to drive sustainable, profitable growth. As a Marketplace Operations Manager, you will be responsible for designing and implementing scalable levers to foster demand and supply growth and engagement across the region.

You’ll need to deep dive into the details at one end and see the broader picture at the other end to drive sound business decisions backed by quantitative analyses, rapid experimentation, and qualitative insights in an ever-changing and evolving marketplace landscape. This role requires proficiency in data analytics, an eye for business, an understanding of customers’ needs, and a hands-on approach to problem-solving.

We have two headcount open, the scope of the role is similar but the requirements are slightly different as listed below:

What the Candidate Will Do

1. Monitor marketplace performance and price reviews for the SSA region.
2. Work on innovative projects, digging deep into the backbone of the region marketplace using advanced analytical tools.
3. Perform root cause analyses to explain movements of key marketplace indicators and drive automation of key business processes
4. Design and execute marketplace experiments and leverage thei.r results to drive operational improvements in the marketplace.
5. Design proposals for supply and demand side investments, implement them, and evaluate their performance.
6. Support financial management and budgeting for the region.
7. Launching new pricing solutions and technologies.

---- Basic Qualifications ----

1. A minimum of 4 years of experience preferably in data-management,operations management, management consulting, investment banking, tech scale up and / or start ups.
2. Bachelor's degree in Economics, Finance, Statistics, Engineering, Mathematics or similar field.
3. Expertise with Data and Analytics platforms, advanced Excel skills and SQL knowledge plus the willingness to develop those further.
4. Demonstrated sound business judgment with previous experience using data to drive business decisions.
5. Experience leading initiatives and projects in previous roles.
6. Data-driven decision mentality and sound business judgment through excellent analytical thinking. Experience in manipulation of data sets and data interpretation
7. Problem solver mindset, able to clearly outline solutions to operational obstacles and partner with regional teams to identify and resolve growth blockers.
8. Good stakeholder management skills with experience working with diverse cross-functional teams.
9. Strong communication and comfortable sharing information formally or informally with senior audiences.
10. A Bachelor or Master's Degree, preferably in Business, Economics,Mathematics, Computer Science or Engineering.
11. Have worked in a fast paced growing environment with ownership mentality

---- Preferred Qualifications ----

1. SQL Proficiency is a plus.
2. Experience in competitive strategy is a plus.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [e-mail].