Operations Manager M / F

Groupe Cfao; Upington; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading company is seeking an Operations Manager to ensure effective management of branch operations in Upington & Kimberley. The role includes financial management, driving customer service standards, and overseeing HR processes to promote a profitable and customer-oriented branch aligned with company strategy.

Responsibilities

• Manage branch budget and ensure alignment with company objectives.
• Drive customer service excellence and operational innovation.
• Oversee HR-related functions including recruitment and training.

Skills

Financial Management

Customer Service Excellence

HR Management

Operational Innovation

Job description

Technical & Services - Operation Technical Mgr

Position Title:

Operations Manager M / F

Contract:

Contractual hours, Full-time

Summary Statement:

The purpose of this position is to ensure best management practices are followed in all areas of responsibility regarding Branch procedures and actions, promoting a customer-oriented service, to implement and uphold actions in line with company strategic vision and to operate the Branch – (Upington & Kimberley) profitably according to set targets.

Profile Key Performance Areas:

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily.

This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:

1. Sound financial management of Branch in line with budget and company strategic objectives.
2. Plan, prepare, submit and ensure achievement of Branch budget.
3. Ensure OHSACT & ASEC requirements are met on own and customer premises and that all regulations are adhered to.
4. Drive customer service excellence.
5. Development and implementation of operational innovation.
6. Responsibility and accountability for all HR related matters.
7. Motivation of Remuneration and Incentives
8. Annual Performance Reviews
9. Leave
10. Discipline / Performance Management
11. Recruitment
12. Training
13. Requirements
14. Credit Notes
15. Cash
16. Stock / Working Capital
17. Asset Management
18. Debtors

Job Location:

Africa, South Africa