Operations Manager (Logistics)

Hlabahlosile; East London; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A logistics and supply chain company in East London is looking for an Operations Manager. The ideal candidate will have a strong background in FMCG, excel in inventory management, and have expertise with Cargowise Warehouse Management System. Responsibilities include managing warehouse operations, ensuring client satisfaction, and leading staff. A degree in Supply Chain and logistics is required along with leadership experience.

Qualifications

• Minimum of 5 years’ experience within the FMCG Industry.
• Experience in storage of chemicals and understanding the associated risks.
• Management of a small fleet of vehicles.

Responsibilities

• Ensure all clients are onboarded onto Cargowise 1 Warehouse Management System.
• Complete weekly CHEP reconciliations and document them.
• Lead and manage warehouse staff, assign tasks, and ensure proper training.
• Manage operational billing activities monthly.

Skills

Attention to detail

Business acumen

Organizational skills

Excellent customer relationship skills

Supervisory and leadership skills

Strong communication skills

Education

Grade 12

Supply Chain and Logistics Management Diploma / Degree

Tools

Cargowise Warehouse Management System

MS Office

Job description

Position : Operations Manager

Area : East London

Qualifications :

• Grade 12
• Relevant Tertiary qualification, Supply Chain and Logistics Management Diploma / Degree

Experience :

• Minimum of 5 years’ experience within the FMCG Industry
• Management of a small fleet of vehicles
• Experience in storage of chemicals and understanding the associated risks
• Experience with Cargowise Warehouse Management system

Inventory Management :

• Ensure all clients are onboarded onto Cargowise 1 Warehouse Management System
• Ensure automated stock on hand reports are set up for clients
• Ensure effective use of Cargowise system for client stock takes
• Plan weekly cycle counts for the entire production range
• Conduct monthly physical stock counts for each client, comparing physical stock to Cargowise stock, in line with SLA requirements
• Submit cycle count and stock take results to clients as per SLA

Operations :

• Complete weekly CHEP reconciliations and document them
• Review daily Material Handling Equipment checklists and address deviations and repairs
• Log and investigate all claims or potential claims
• Manage warehouse layout and space optimization to maximize storage and streamline movement
• Implement quality checks to ensure product integrity
• Ensure safety and company policy compliance within the warehouse

Client Interaction :

• Address client complaints promptly
• Provide monthly reports to the General Manager detailing complaints received
• Attend SLA meetings with clients as required

People Management :

• Lead and manage warehouse staff, assign tasks, and ensure proper training
• Manage labour relations and scheduling

Finance :

• Manage operational billing activities monthly
• Review billing schedules regularly
• Implement cost control measures

Management Reports :

• Prepare monthly reports including CHEP reconciliation, EC scorecard, stock loss, operational data, OTP progress, and management review pack

Skills :

• Attention to detail
• Business acumen
• Organizational skills
• Excellent customer relationship skills
• Supervisory and leadership skills
• Strong communication skills

Competencies :

• Strong warehousing operational and management skills
• Knowledge of handling, storage, and transportation of dangerous goods
• Proficiency in MS Office