Operations Manager (Logistics)

Hlabahlosile Trading Projects; East London; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A logistics and supply chain management company in East London seeks an experienced Operations Manager. Ideal candidates should have at least 5 years in the FMCG sector, strong leadership skills, and proficiency in Cargowise Warehouse Management system. Responsibilities include managing warehouse operations, client interactions, and ensuring inventory accuracy. This role is crucial for optimizing storage solutions and maintaining high operational standards.

Qualifications

• Minimum of 5 years’ experience within the FMCG Industry.
• Management of a small fleet of vehicles.
• Experience of storage of chemicals and understanding the associated risks.

Responsibilities

• Ensure that all clients are onboarded onto Cargowise 1 Warehouse Management System.
• Manage warehouse layout and optimize space to maximize storage capacity.
• Address all client complaints promptly.
• Lead and manage warehouse staff, assigning tasks and providing training.

Skills

Attention to detail

Business acumen

Organizational skills

Excellent customer relationship skills

Supervisory and leadership skills

Above-average communication skills

Education

Grade 12

Relevant Tertiary qualification, Supply Chain and Logistics Management Diploma / Degree

Tools

Cargowise Warehouse Management system

MS Office

Job description

Position : Operations Manager

Area : East London

Qualifications :

• Grade 12
• Relevant Tertiary qualification, Supply Chain and Logistics Management Diploma / Degree

Experience :

• Minimum of 5 years’ experience within the FMCG Industry
• Management of small fleet of vehicles
• Experience of storage of chemicals and understanding the associated risks
• Experience on Cargowise Warehouse Management system

Inventory Management

• Ensure that all clients are onboarded onto Cargowise 1 Warehouse Management System
• Ensure that automated stock on hand reports are set up for clients
• Ensure that the Cargowise system is effectively used for client’s stock takes
• Ensure weekly planning accounts for cycle counts for the entire production range
• Ensure each client account undergoes a monthly physical stock count, comparing physical stock on the floor to Cargowise stock at hand in line with SLA requirements
• Ensure that cycle counts and stock take results are submitted to clients in line with SLA requirements

Operations :

• Ensure weekly CHEP reconciliations are completed and documented
• Ensure daily review of all MHE checklists and attend to deviations and repairs
• Log and investigate all claims or potential claims
• Manage warehouse layout and optimize space to maximize storage capacity and streamline product movement
• Implement quality checks to ensure product integrity throughout the warehouse process
• Ensure adherence to safety and company policies within the warehouse

Client Interaction :

• Address all client complaints promptly
• Submit a monthly report to the General Manager detailing received complaints
• Attend SLA meetings with clients as required

People Management :

• Lead and manage warehouse staff, assign tasks, and ensure proper training to maintain operational efficiencies
• Manage labor contacts

Finance :

• Ensure all operational billing activities are completed monthly
• Review monthly billing schedules
• Implement cost control measures

Management Reports :

Prepare monthly management reports including CHEP reconciliation, EC scorecard, stock loss reports, operational report, OTP progress report, and management review pack

Skills :

• Attention to detail
• Business acumen
• Organizational skills
• Excellent customer relationship skills
• Supervisory and leadership skills
• Above-average communication skills

Competencies :

• Sound warehousing operational and management skills
• Knowledge in handling, storage, and transportation of dangerous goods
• Proficiency in MS Office