Operations Manager - Lodgic CSOC

Lodge Security; Johannesburg; On-site; ZAR 500,000 - 800,000; Full time

Job summary

A leading company in the security industry is seeking an experienced Operations Manager for its Johannesburg CSOC. The successful candidate will oversee a dynamic team and ensure the effective delivery of integrated security solutions to high-profile clients. This role includes operational leadership, compliance, and technology integration, focusing on enhancing service delivery and client satisfaction.

Benefits

Competitive salary package

Provident fund

Enhanced holiday allowance

Career development opportunities

Exposure to international operations

Qualifications

• Minimum 5 years’ senior operational management experience in control room and CCTV monitoring.
• Proven experience in managing multi-shift control room operations.
• Strong understanding of guarding regulations and monitoring practices.

Responsibilities

• Manage all operational aspects of the Lodgic CSOC.
• Lead, coach and mentor team leaders and operators.
• Ensure operations meet legal and compliance requirements.

Skills

Leadership presence

Decision-making

Analytical skills

Excellent communication

Organisational skills

Education

Relevant diploma/degree in Security Management

PSIRA registration (Grade B or above)

Tools

Immix

Milestone

Hikvision

AI Video Analytics

Job description

Job Title: Operations Manager – Lodgic CSOC
Location: Johannesburg, South Africa
Reports To: Managing Director / Group Integrated Solutions Director
Department: Lodgic CSOC – Guarding & Technical CCTV Monitoring Division
Employment Type: Full-Time, Permanent

Role Summary:

We are seeking an experienced and driven Operations Manager to lead our Johannesburg-based Lodgic Cognitive Security Operations Centre (CSOC). This is a senior leadership position, responsible for the effective performance, compliance, and development of our guarding control room operations and CCTV monitoring services. The successful candidate will oversee a growing team of control room operators, supervisors, and technical CCTV personnel delivering integrated, technology-enabled security solutions for high-profile clients.

Key Responsibilities:

Operational Leadership:
• Manage all operational aspects of the Lodgic CSOC, ensuring effective control room and CCTV monitoring service delivery.
• Lead, coach and mentor team leaders and operators to deliver a high-performance, compliance-driven environment.
• Ensure full coverage of all contracted services, with appropriate shift planning and rota management.
• Drive operational standards, customer service, and adherence to agreed SLAs and KPIs.

Team & Performance Management:
• Manage and develop the CSOC team, including recruitment, training, shift structures, performance reviews, and succession planning.
• Ensure all staff are competent in use of monitoring platforms, incident response protocols, and escalation procedures.
• Lead investigations and reviews of major incidents, performance gaps, and client escalations.

Technology & Integration:
• Oversee the integration and operational use of advanced CCTV, video analytics, AI platforms, alarm response systems, and communication tools.
• Ensure systems are used efficiently to support proactive risk identification, incident verification, and incident reporting.
• Work closely with technical teams to ensure platforms are maintained, improved, and aligned with operational needs.

Client & Stakeholder Engagement:
• Act as a senior point of contact for client escalations, service reviews, and incident briefings.
• Participate in regular internal and external meetings, audits, and compliance checks.
• Deliver accurate reporting, dashboards, and insights to support clients’ security objectives.

Compliance & Quality:
• Ensure all operations meet relevant legal, industry, and company compliance requirements, including POPIA, PSIRA and client-specific protocols.
• Develop and maintain SOPs, risk assessments, incident logs, and service records.
• Lead readiness for audits and accreditation renewals.

Key Requirements:

Essential Experience:
• Minimum 5 years’ senior operational management experience in control room and CCTV monitoring environments.
• Proven experience in managing multi-shift control room operations.
• Strong understanding of guarding regulations, CCTV monitoring practices, and alarm/event management systems.
• Demonstrable experience in team leadership, operational planning, and service delivery optimisation.

Skills & Competencies:
• Leadership presence with strong people management and decision-making ability.
• Excellent communication and report writing skills.
• Strong understanding of monitoring technologies (e.g., Immix, Milestone, Hikvision, AI Video Analytics, etc.)
• High-level organisational, time management, and analytical skills.
• Technically aware with ability to collaborate with software and hardware teams.

Qualifications:
• Relevant diploma/degree in Security Management, Risk Management, or equivalent.
• PSIRA registration (Grade B or above) essential.
• Additional certifications in control room operations, CCTV technology, or risk management advantageous.

What We Offer:
• Competitive salary package aligned to experience and seniority.
• Provident fund and enhanced holiday allowance.
• Career development in a fast-growing, tech-enabled international security business.
• Exposure to international operations and career progression opportunities.

About Lodgic CSOC:
Lodgic CSOC is the technology and intelligence-driven operations arm of Lodge Service. Operating across the UK, Europe, and South Africa, we deliver cutting-edge CCTV and guarding control room solutions, integrating video, data, alarms, and AI analytics to provide proactive protection and enhanced situational awareness for our clients.