Operations Manager - Live-In

Prospect Staffing SA; Johannesburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a dynamic Duty Manager to oversee operations in a prestigious hotel. This role demands a strong leader with at least three years of experience in both duty management and operations management within a 4 or 5-star environment. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to manage staff effectively. You will be responsible for ensuring guest satisfaction, managing complaints, and maintaining high operational standards in the absence of the General Manager. If you are passionate about hospitality and ready to take on a leadership role, this opportunity is for you.

Benefits

Live-In Accommodation

Salary

Qualifications

• Minimum 3 years as Duty Manager in a 4/5 Star Hotel.
• Strong leadership skills with prior management experience.

Responsibilities

• Manage operational area to ensure customer satisfaction.
• Handle guest queries and complaints effectively.

Skills

Leadership

Customer Service

Problem Solving

Communication

Operations Management

Education

Grade 12

Formal Hospitality Degree/Diploma

Tools

Opera

Micros

Job description

Company Offer : Salary + Live-In Accommodation

Job Requirements :

• Minimum of 3 years experience as a Duty Manager, as well as a minimum of 3 years experience in an Operations Management position in a 4 / 5 Star Hotel
• Should be experienced within all different areas of a Hotel
• Polite, friendly person with a strong personality that can think on their feet
• Well spoken and well presented individual
• Strong leader who have been in charge of employees before
• Must have grade 12 and be computer literate
• Previous experience on Opera and Micros would be an advantage
• Formal hospitality degree / diploma preferable

Candidate will be required to :

Will be responsible for the management of the operational area in such a manner that customer satisfaction is achieved.

Assist with queries and guests complaints management on duty.

Effective management of all staff

Create and maintain relationship with guests.

Responsible for the management of the entire establishment in the absence of the GM