Operations Manager KZN

Pedros Chicken; KwaZulu-Natal; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a Junior Operations Manager to implement an Operations Management Framework and enhance the sustainability and profitability of its stores. This role involves managing operational issues, ensuring compliance with standard operating procedures, and achieving sales targets. The ideal candidate will have strong people management skills and experience in franchise or corporate store environments. Join a dynamic team where your contributions will directly impact the growth and success of the brand in a competitive market.

Qualifications

• At least 2 years’ experience as a Junior Operations Manager.
• Proven ability to manage operational issues at stores.

Responsibilities

• Implement Operations Management Framework across the organisation.
• Coach and develop the team to meet store objectives.

Skills

Operations Management

People Management

Quality Control

Sales Target Achievement

Customer Service

Education

Marketing/Business Development

Business Administration

Franchise/Corporate Store Experience

Tools

GAAP

Micros

MS Office

Job description

DUTIES AND RESPONSIBILITIES:

1. Implement Operations Management Framework across the organisation
2. Support and enable the sustainability and profitability of existing and potential stakeholders
3. Expand the scope, growth, and clientele of the brand
4. Ensure that standard operating procedures are maintained and followed through, maintaining the required service standards
5. Proven ability to manage operational issues at stores
6. Proven ability to manage quality control and compliance in line with SOP
7. Ability to achieve sales and GP% target
8. People management
9. Handling all operational issues for allocated stores
10. Ensuring quality and optimal compliance with SOP
11. Setting guidelines to ensure turnover, food cost, and operational expenses are managed to maximise net profitability
12. Assisting Franchise partners in trouble shooting
13. Attending to customer complaints and implementing corrective action
14. Attending to weekly reports on stores
15. People Management – Plan, organise, lead and control subordinates to ensure store objectives are met or exceeded
16. Coach and develop the team

REQUIREMENTS:

1. Marketing/Business Development /Business Administration
2. Franchise/Corporate Store experience
3. GAAP/ Micros experience
4. At least 2 years’ experience as a Junior Operations Manager
5. MS Office (advanced)