Operations Manager Johannesburg

Altgen Recruitment; Johannesburg; On-site; ZAR 1 300 000; Full time

Job summary

An established industry player is seeking an Operations Manager to lead client service initiatives in the solar energy sector. This role offers a unique opportunity to contribute to global net-zero goals while optimizing operations and enhancing team performance. The ideal candidate will possess over 5 years of experience in client-facing leadership roles, particularly in engineering or renewable projects. If you have a passion for innovative engineering design and are driven to deliver exceptional results, this is the perfect opportunity for you to make a significant impact.

Qualifications

• 5+ years in process engineering or client services.
• Experience managing multi-disciplinary engineering teams.

Responsibilities

• Develop and execute strategies for exceptional client service.
• Lead and coach the client service team to meet objectives.
• Build strong relationships with key clients.

Skills

Innovative approach to support channels

Strong communication skills

Analytical skills

Proficiency with CRM and support software

Experience handling escalations

Leadership qualities

Ability to foster positive team culture

Resilience and stress management skills

Education

Qualification in Engineering

Qualification in Human Resources

Job description

Operations Manager

Roles like these don't come up for grabs often… We're looking for an Operations Manager interested in seizing a unique opportunity. Our client is an industry leader in the manufacturing of fixed tilt and tracker solar tracking systems.

With over 25GW of installed product, our client is making a significant impact in the mission to achieve global net-zero goals. The ideal candidate has 5+ years of experience in process engineering, client services, operations, or a client support position.

You are a natural leader with a knack for optimizing operations and team functionality. If you value innovative engineering design, simplicity, and efficient delivery of results, apply now!

Responsibilities & Desired Skills

1. Develop and execute strategies to deliver exceptional client service, ensuring high service quality and client satisfaction
2. Lead, oversee, and coach the client service team to achieve performance objectives
3. Build strong relationships with key clients, understanding their needs and exceeding expectations
4. Manage client service contracts and agreements, ensuring adherence and renewals
5. Collaborate with cross-functional teams such as sales, marketing, product development, and operations to enhance service delivery
6. Monitor performance metrics and implement strategies for continuous improvement
7. Spearhead client service projects, including new technologies or processes
8. Ensure efficient processes are utilized within the service-oriented business area
9. Serve as escalation point for client queries and incidents
10. Coordinate external vendors and agencies

Skills

• Innovative approach to support channels, technologies, and best practices
• Strong communication skills, clear and concise
• Analytical skills to identify root causes and implement solutions
• Proficiency with CRM and support software
• Experience handling escalations and conflicts
• Leadership qualities with a compassionate approach
• Ability to foster positive team culture and collaborate effectively
• Resilience and stress management skills

Desired Experience & Qualification

• Qualification in Engineering or Human Resources
• 5+ years in a client-facing leadership role
• Experience managing multi-disciplinary engineering teams
• Successful track record in solar PV or renewables projects

Package & Remuneration

ZAR 1.3 million CTC per annum

Interested? Please apply on our website by clicking HERE. Only applications via the AltGen website will be considered.

Note: We cannot respond to all applicants due to volume.