Operations Manager (Internal Re-advertisement)

Gijima Holdings: HR; Midrand; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Gijima Holdings: HR seeks an Operations and Network Delivery Manager with 5–7 years of experience overseeing large client environments and network services. You will drive service delivery, manage vendor relations, and ensure adherence to standards across multiple sites, including CIS-aligned designs and capacity planning.

Lead network projects, coordinate with specialists and clients, and ensure efficient incident management while aligning with business goals and contractual obligations.

Qualifications

• 5–7 years’ experience in operations management with network services and solution support.
• Experience in vendor/supplier management and large client environments (>500 sites).
• ITIL v3 Foundation Certification and PMP certification are advantageous.

Responsibilities

• Manage client expectations on service delivery and develop plans to meet network standards.
• Review configuration templates to CIS standards and produce network designs.
• Develop/update network diagrams and liaise with network specialists and operations.
• Be the link between client and technical support team and manage incident SLAs.
• Facilitate network planning, capacity, and long-term expansion aligned with the standard plan.
• Oversee implementation, maintenance, testing, upgrades, and contract obligations.

Skills

Leadership

People management

Financial management

Strategic thinking

Stakeholder management

Negotiation skills

Analytical thinking

Education

Grade 12

IT Business related qualification

Job description

FORMAL EDUCATION

• Grade 12
• IT Business related qualification

EXPERIENCE

• 5 – 7 years’ experience in operations management with experience in:
  • Management of operations
  • Network services and solution support
  • Financial management
  • Strategy design and implementation
  • Experience in Vendor/Supplier management
  • Managing a large client environment with more than 500 sites

TECHNICAL / LEGAL CERTIFICATION

• ITIL v3 Foundation Certification (Advantageous)
• Project Management Professional (PMP) (Advantageous

RESPONSIBILITIES

Manage the client expectations on service delivery by:

Developing specific plans to ensure that the Network standards are adhered to, this entails:

• iOS Upgrade planning aligned to the remediation of vulnerabilities
• Review of the configuration templates aligned to CIS standard
• Producing network designs in accordance with Client approved standards
• Develop and update network diagrams for projects
• Liaising with relevant network specialists and operations with regards to implementation.
• Be the link between the client and the technical support team.

Network capacity and implementation planning by

• Facilitating network planning by optimising network capacity and configuration
• Ensuring optimal long-term expansion and refurbishment of the network by developing network expansion and refurbishment master plans fully integrated with the Networks Standard Plan
• Ensuring that the regional network planning and implementation is coordinated

Manage the Implementation, maintain and support of the Client network infrastructure by:

• Performing support functions as agreed, which include the development and implementation of planning, of all policy and standards as prescribed by the Client. Performs regular system and project audits to ensure conformance
• Manage the resolution of complex network issues
• Manage and plan the continuous maintenance of the network infrastructure which involves testing, upgrades and deployment.
• Optimising infrastructure capabilities in line with best practice.
• Manage Contractual Obligations.
• Staff Training Plans to meet the skills requirement of the Contract
• Manage all BAU project in the environment
• Review major network changes.
• Ensure that all network components are being monitored
• Manage incident management on a day-to-day basis to ensure that all SLAs are met.

KEY COMPETENCIES

Knowledge

• HR principles and resource management
• Management of the Production environment, especially the Oil & Gas retail industry
• Networking technology and the wider IT Infrastructure
• Financial Management principles
• ITIL and other relevant Frameworks
• Project Management principles
• Contracts Management
• Procurement procedures and processes
• Strategic understanding of the technical vs. business environment

Skills

• Leadership and People management
• Financial management, budgeting, actuals and forecasting
• Able to portray a strategic perspective of technical vs. business environment
• Communication skills (both written and verbal)
• Negotiation skills
• Interpersonal skills: effective collaboration across levels and within teams
• Analytical and problem-solving skills
• Presentation skills

Personal Attributes

• Deciding and Initiating action
• Analysing
• Creating and Innovating
• Formulating strategies and concepts
• Planning and Organising
• Delivering results and meeting customer expectation
• Coping with pressures and setbacks
• Entrepreneurial and commercial thinking

Preference will be given to designated individuals and internal applications within the employment equity framework of Gijima.