Operations Manager (Industry equivalent to Area Manager)

Fidelity Services Group; Wes-Kaap; On-site; ZAR 450,000 - 600,000; Full time

Job summary

A leading company in the security industry is seeking an experienced Security Operations Manager. This role oversees business unit management, ensuring adherence to contractual security requirements and fostering client relationships. Candidates should have extensive industry experience and a strong skill set in leadership, planning, and interpersonal communication.

Qualifications

• At least 10 years’ experience in the security industry.
• Experience in operational security management for 5 years or more.
• Knowledge of Firearm Act and competent with firearms.

Responsibilities

• Manage business unit including client liaison and HR matters.
• Ensure compliance with security requirements and oversee performance standards.
• Handle administration and submit operational reports.

Skills

Client liaison

HR management

Staff management

Analytical skills

Interpersonal communication

Planning skills

Education

Matric/Grade 12 Certificate

PSIRA Grade A registration

Tools

Microsoft Office suite

Job description

Purpose Of The Role
Reporting to the Area Manager, the overall purpose of this position is to manage a business unit, covering key areas such as client liaison, HR/IR matters, fleet management, expenses control, investigations, and ensuring the posting of security officers. The role requires ensuring all site security requirements are adhered to and that the client’s needs are efficiently and professionally met at all times.

Minimum Requirements

• Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.
• Valid Driver’s License with own reliable transport.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in the operational security management structure.
• Working knowledge of the Firearm Act and firearm competency.
• Staff management experience.
• Computer literacy with expert knowledge of the Microsoft Office suite.
• No criminal record or pending cases.
• Sound planning, administration, interpersonal communication, and client liaison skills.
• Strong leadership and organizational skills, with good interpersonal and communication abilities.
• Knowledge of ISO 9001:2008 Quality Management System and its requirements.

Key Performance Areas

• Maintaining good relations between Fidelity Security Services Group and the client regarding security services rendered.
• Managing allocated areas to ensure contractual requirements are met as per client stipulations.
• Ensuring all security officers meet contractual requirements.
• Evaluating service levels and recommending improvements.
• Supervising security staff to meet performance standards.
• Handling administration matters.
• Daily liaison with management on operational issues.
• Daily communication with regional management.
• Promptly addressing HR-related queries.
• Formulating disciplinary actions.
• Ensuring timely submission of employment forms to regional offices.
• Submitting weekly/monthly incident and general reports.
• Investigating incidents and reporting findings.
• Knowledge of ISO 9001:2008 Management System is essential.

Other Personality Attributes

• Assertiveness
• Initiative
• Strong leadership ability
• Presentable

Core Competencies

• Analytical, critical thinking, and planning skills
• Leadership and self-development
• Goal setting and organizational skills
• Driving and managing change
• Results-driven
• Interpersonal and communication skills
• Development of others
• Customer focus
• Teamwork

We reserve the right not to appoint to any advertised position. Preference is given to existing employees and candidates are selected based on merit. Disadvantaged and disabled candidates are encouraged to apply. Fidelity Services Group supports fair practice and business ethics. If not contacted within 10 working days post-closing, consider your application unsuccessful.