Operations Manager - Healthcare

ROLE PURPOSE

To Obtain Profit Contribution by Managing Staff, Establishing & Accomplishing Business Objectives & Ensuring Compliance with Service Level Agreements (SLAs)

MAIN OUTPUTS

• Manage the operational activities of the area to support and contribute to the company strategic plan and long-term strategy.
• Develop and maintain systems to ensure client service level agreements are adhered to at all times and maintain relationships with client contact person and accounts person.
• Establish and monitor a cleaning plan for each building in accordance with the service level agreements.
• Conduct site visits of allocated sites and report on activities, results, and recommendations.
• Manage delivery of cleaning chemicals and consumables to sites. Manage availability and condition of site equipment.
• Control and management of Company assets.
• Implement cleaner work schedules and evaluate and manage performance; adhere to company policy and procedures.
• Ensure to maintain health and safety requirements on sites, keeping the safety file up to date.
• Ensure the staff is trained on Health and Safety as required by the OSH Act.
• Achieve monthly non-contractual revenue targets; maintain existing customer base and ensure upselling on existing contracts.
• Manage direct expenses and overheads, and all factors affecting the profitable performance of the area.
• Provide monthly horizontal feedback and variance explanations.

QUALIFICATIONS AND SKILLS

The Applicant Must Meet The Following Requirements:

• NQF Level 6: Diploma in Property Management, Project Management, Operations Management, or related formal qualification.
• SAFMA Certified Facilities Supervisor.
• Matric (Senior Certificate).
• Valid SA Drivers’ License.
• 3 years of knowledge and experience in the Cleaning/Hygiene industry or Outsourced property services.
• Basic knowledge of HR-related issues and procedures; Property Management.
• MS Word, MS Excel, MS PowerPoint, MS Project & MS Outlook (Intermediate skill level), PRP, D365.
• Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems.

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity.
• Deadline Driven & Highly Motivated.
• Stress Tolerant.
• Excellent Written Communication.
• Capacity Building.
• Coaching.
• Customer Focus & Quality Management.
• Negotiation Skills.
• Analytical Skills & Process Improvement.
• Financial Planning and Strategy.
• Teamwork & Partnering.
• Relationship Building.
• Interactive Reasoning, Strategic Thinking & Strategic Planning.
• Excellent Oral Communication.