Operations Manager -Financial Services

HC Recruit; City of Johannesburg Metropolitan Municipality; On-site; ZAR 500 000 - 900 000; Full time

Job summary

An established industry player seeks an Operations Manager to oversee performance and operational effectiveness in the mining sector. This role is pivotal in driving continual improvement and ensuring that multiple teams meet their KPIs while maintaining high client satisfaction. The ideal candidate will have a strong background in financial management and compliance, along with excellent leadership and negotiation skills. Join a dynamic team where your contributions will directly impact the success of operations and project delivery.

Qualifications

• 7+ years of experience in Operations Management with a focus on performance monitoring.
• Proven ability to manage teams and large-scale projects effectively.

Responsibilities

• Ensure continual improvement and operational excellence across branches.
• Monitor hub performance and client satisfaction metrics.

Skills

Financial & Business acumen

Analytical Thinking

Negotiation

Operational Management

Team Management

Stress Tolerance

Education

Bachelor’s Degree in Business Administration

Bachelor’s Degree in Operations Management

Bachelor’s Degree in Finance

Job description

DBN000080 – OPERATIONS MANAGER – MINING SECTOR – JHB SOUTH

Purpose of the Job:
In charge of monitoring the different branch’s performance and operational effectiveness.

Required Qualifications:

1. Bachelor’s Degree in Business Administration/Operations Management/Finance or related field
2. Minimum of 7 years’ experience within an Operations Management position
3. Proven track record in managing multiple teams and large-scale projects.
4. Experience in financial management, including billing and collections.
5. Familiarity with compliance and reporting requirements in the ESD or mining industry is advantageous.

Key Responsibilities:

1. Continual improvement and operational excellence
2. Hub Performance: Hub performance, both individually and collectively. Percentage of hubs that reach or surpass agreed-upon KPIs.
3. Client satisfaction: Contract renewals and high feedback ratings.
4. Financial Performance: The ratio of outstanding debt to billing accuracy and collection rate.
5. Compliance with Report Submission: 100% of reports are submitted on time.
6. Operational Efficiency: Shortening turnaround times and operational bottlenecks.

Behavioural Competencies:

1. Financial & Business acumen
2. Confident
3. Assertive
4. Ability to negotiate effectively
5. Analytical Thinking
6. Tolerance for stress
7. Resilient

Please Note: Only shortlisted candidates will be responded to. Should you not receive a response within two weeks of your application, please consider yourself unsuccessful.

Desired Skills:

1. operations manager
2. operations
3. operational lead