Operations Manager – Facilities Management

Palesa Mbali Group; Durban; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading company in facilities management is seeking an Operations Manager to oversee daily operations, ensuring efficiency and quality service delivery. The ideal candidate will have a National Diploma or Degree in Facilities Management, 5-8 years of relevant experience, and strong leadership capabilities. Responsibilities include managing facilities, supervising staff, and budget management, while ensuring compliance with health and safety standards.

Qualifications

• 5-8 years relevant experience in Facilities Management.
• Valid SA Driver's License is required.
• Knowledge of OHS Act, ISO 9001, and Risk Management Systems.

Responsibilities

• Manage daily facility operations, ensuring efficient service delivery.
• Recruit, train, and supervise facility management staff.
• Prepare and manage operational budgets with cost control.

Skills

Leadership

Communication

Organizational skills

Budget Management

Education

National Diploma / Degree in Facilities Management

Matric (Senior Certificate)

Tools

MS Word

Excel

PowerPoint

Project

Outlook

SAP

Job description

ROLE PURPOSE

The Operations Manager is responsible for overseeing and managing the daily operations of facilities management services, ensuring efficiency, safety, and quality of service delivery. This role requires strong leadership, communication, and organizational skills to maintain facility standards and enhance customer satisfaction.

MAIN OUTPUTS

1. Operational Oversight :

• Manage and oversee daily facility operations, including maintenance, cleaning, security, and logistics.
• Develop and implement operational policies and procedures to enhance service efficiency.
• Ensure delivery of efficient FM service as outlined in the Service Level Agreement (SLA).
• Conduct daily audits on FM services rendered and ensure that prescribed work quality and standards are sustained.
• Assist in the management of FM projects and provide technical support, where applicable.

2. Team Leadership :

• Recruit, train, and supervise facility management staff, ensuring effective team performance.
• Conduct regular performance evaluations and provide coaching to improve team effectiveness.
• Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback.
• Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies / procedures.
• Ensure adequate staff placement, e.g., prepare suitable shift-rosters where applicable and manage / approve applicable leave for subordinate employees.
• Responsible for training, coaching, mentoring & development of subordinate employees.

3. Budget and Finance Management :

• Prepare and manage operational budgets, ensuring cost control and financial efficiency.
• Monitor expenditures and ensure compliance with financial policies.
• Ensure timely sign-off and variance explanations on P&L statements.
• Explore and recommend innovative, cost-effective solutions based on best practices.
• Ensure timely processing of invoices.

4. Vendor Management :

• Develop and maintain relationships with third-party vendors and service providers.
• Negotiate contracts and manage vendor performance to ensure quality service delivery.
• Monitor service providers’ (contractors) performance and implement corrective actions on deviations from the SLA.

5. Health and Safety Compliance :

• Ensure compliance with health, safety, and environmental regulations.
• Conduct regular inspections and audits to identify and address safety concerns.
• Responsible for training, coaching, mentoring & development of subordinate employees.

6. Client Relations :

• Serve as the primary point of contact for clients, addressing needs and concerns promptly.
• Gather feedback and implement improvements based on client satisfaction surveys.
• Manage SLA agreements with suppliers and contractors.

7. Reporting and Analysis :

• Generate and analyze reports on facility operations, maintenance issues, and service quality.
• Use data to drive decision-making and improve operational performance.
• Provide monthly reports and feedback on SLA compliance.

8. Strategic Planning :

• Collaborate with senior management to develop operational strategies.
• Identify opportunities for process improvements and implement best practices.
• Identify gaps and deficiencies in services and implement solutions as part of continuous improvement.
• Build strategic relationships internally and externally.

QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE

• National Diploma / Degree in Facilities Management, Property Management, Project Management, Operations Management, or related FM qualification.
• Matric (Senior Certificate).
• Valid SA Driver's License.
• 5-8 years relevant experience in Facilities Management, CRM, Property Management & Financial Management.
• Proficiency in MS Word, Excel, PowerPoint, Project, Outlook (Intermediate), and SAP knowledge.
• Knowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law, and Contractual Law.