Operations Manager - EMALG04

EMAPPLY; Cape Town; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

A leading health and wellness company is seeking an Operations Manager to oversee key operational functions. The role involves managing daily operations, implementing new services, and coordinating cross-functional teams. Candidates should have strong leadership skills, experience in a multi-faceted environment, and be adept at optimizing processes for efficiency.

Benefits

Flexible remote work environment

Opportunity to work with a dynamic and growing team

Qualifications

• Experience in operations management, ideally in healthcare or multi-faceted organizations.
• Excellent leadership and remote team management skills required.
• Proactive problem-solving ability in fast-paced environments.

Responsibilities

• Oversee and optimize operational functions across business sectors.
• Manage real-time operational dashboards and team coordination.
• Ensure compliance with industry standards and risk management.

Skills

Organizational Skills

Leadership

Problem-Solving

Communication

Tools

Operational Systems

Job description

Location : Hybrid, Century City in South Africa

Job Type : Full-time

Monthly Salary : R27 000 - R32 000 (Negotiable based on experience)

Our client is seeking a highly organised and detail-oriented Operations Manager to oversee and optimise key operational functions within their health and wellness businesses. The successful candidate will be responsible for managing real-time operational dashboards, optimising manpower allocation across multiple sites, and ensuring seamless coordination between teams to drive efficiency and productivity. This role requires a proactive individual with a strong background in operations management, workforce planning, and process optimisation, ideally within healthcare, retail, or a similar fast-paced environment.

Job Overview :

As the Operational Manager, you will be responsible for ensuring the seamless operation of all our services, from Academy to Retreats. You will manage day-to-day activities, implementation of new services, and coordinate with cross-functional teams to meet organisational goals. This role requires strong leadership skills, excellent organisational abilities, and a proactive approach to problem-solving.

Responsibilities :

• Ensure the smooth running of all business sectors within Levitas Group (Academy, Dental, Medical, Aesthetic, Regenerative Medicine, and Retreats).
• Develop and implement operational strategies to streamline services and enhance overall efficiency.
• Coordinate and ensure all elements of new service rollouts (training, IT, marketing, etc.) are fully covered.
• Service Implementation & Management : Oversee and action the implementation of new services into active operations, ensuring all necessary components (training, induction, IT infrastructure) are in place.
• Maintain operational continuity by monitoring and optimising day-to-day functions across all sectors.
• Team Coordination & Resource Allocation : Allocate work effectively to various teams, ensuring each department is
• aligned with operational goals.
• Manage remote teams and ensure adequate training and development opportunities.
• Maintain clear communication and visibility daily with the operational team by using the daily chat video on Teams informing the team whenever logged off for any reason.
• Performance Monitoring & Dashboards : Track and report on daily performance dashboards, which include metrics such as calls, emails, clinical capacity, and patient feedback.
• Ensure performance targets are met consistently and identify areas for improvement.
• Collaboration with Key Stakeholders : Engage and collaborate with the Business Development Team, Line
• Managers, and COO to ensure seamless business operations and growth.
• Address operational issues with the team, offering effective solutions and maintaining continuous improvement.
• IT & Infrastructure Management : Ensure IT infrastructure is robust and capable of supporting the operational needs of all business sectors.
• Implement new technological solutions to enhance operational efficiency.
• Risk Management & Compliance : Oversee risk management processes, ensuring compliance with industry standards and regulations.
• Identify and address operational risks and challenges as they arise, mitigating any impact to the business.

Requirements

• Proven experience in an operational management role, preferably within a multi-faceted organization (Academy, Healthcare, Medical, Aesthetic, etc.).
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent leadership skills with experience in remote team management.
• Strong IT skills, with a solid understanding of operational systems, software, and IT infrastructure.
• Ability to work independently, solve problems proactively, be adaptable and respond quickly to any changes at a moment's notice, and make decisions in a fast-paced environment.
• Exceptional communication and interpersonal skills, with a customer-oriented approach.
• Ability to work closely with senior management and cross-functional teams to achieve company objectives.
• Familiarity with performance dashboards and key metrics related to operational success (e.g., patient feedback, clinical capacity, calls, and emails).
• Experience with risk management and compliance in a healthcare or service-oriented environment is an advantage.
• Experience in a healthcare, dental, or medical environment is a plus.
• Knowledge of Regenerative Medicine, Aesthetic treatments, or Retreat services is a plus.
• Competitive salary based on experience.
• Flexible remote work environment.
• Opportunity to work with a dynamic and growing team.