Operations Manager - East Rand

Fidelity Services Group; Benoni; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking Operations Managers for its Benoni branch. This role is pivotal in ensuring that all site-specific security requirements are met while maintaining strong client relationships. You will oversee the posting of Security Officers, manage operations efficiently, and ensure compliance with service level agreements. The ideal candidate will have a Grade 12 certificate, PSIRA registration, and significant management experience. Join a forward-thinking company that values integrity and commitment to excellence in security services, where your contributions will be vital to the safety and satisfaction of clients.

Qualifications

• Minimum 2-5 years’ Site Supervisory or Management experience required.
• PSIRA Grade A/B registered and accredited, up to date.

Responsibilities

• Ensure all site-specific security requirements are adhered to.
• Maintain good relations with clients regarding security services.
• Compile and communicate daily, weekly, and monthly reports.

Skills

Good communication skills

Planning skills

Organizational skills

Analytical skills

Critical Thinking

Interpersonal skills

Ability to work under pressure

Education

Grade 12 (Matric) Certificate

Tools

Computer literacy

Job description

Operations Manager – East Rand

We have two vacant positions for Operations Managers at our Benoni branch.

The overall purpose of the position is to ensure that all site-specific security requirements are adhered to and that the Client’s needs are always efficiently and professionally met (as per the SLA). To ensure the posting of Security Officers and ensure that all operations are managed timeously and effectively.

Minimum Requirements

• Grade 12 (Matric) Certificate or equivalent.
• PSIRA Grade A/B registered and accredited, up to date.
• No Criminal Record or any pending cases.
• Valid driver’s license with own reliable transport.
• Minimum 2 - 5 years’ Site Supervisory or Management experience.
• Staff Management experience essential.
• Computer literacy.
• Clear Criminal Record.
• Must be physically fit and in good health.
• Must reside in the greater Johannesburg area or willing to relocate at own cost.

Key Performance Areas: (not totally inclusive)

• Maintaining good relations between Fidelity Security Services and clients regarding security services rendered.
• Daily feedback and liaison with Fidelity Security Services Management and Clients.
• Compiling, distribution, and communication on daily, weekly, and monthly reports.
• Compiling, distribution, and communication on all Incident, Accident, and Investigation reports.
• Obtaining statements of all investigations.
• Ensuring the posting of Security Officers is done timeously for full site coverage on both day shift and night shift, as per Client SLA agreement.
• Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
• Disciplining staff. Attend CCMA and Labour Court if and when required.
• Constantly evaluating the service levels provided and making recommendations to the clients regarding the improvement of services.
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would-be criminals.
• Auditing and verifying the access registers on a daily basis and generating exception reports.

Core Competencies

• Good communication skills both verbal and written.
• Strong planning, organizational, and administrative skills are required.
• Good interpersonal and client liaison skills are required.
• Experience in investigation techniques and report writing.
• Willing and able to work extended/flexi hours if and when required.
• Ability to work under pressure and without supervision.
• Analytical, Critical Thinking & Planning skills.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.