OPERATIONS MANAGER - EAST LONDON

Level-Up; East London; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A hardware retail company in East London seeks an Operations Manager to oversee daily store operations across multiple locations. The role focuses on achieving operational excellence, managing staff performance, and ensuring customer satisfaction. Candidates should have 5-7 years of retail operations experience and strong leadership skills. This position offers the opportunity to contribute to a high-performance culture and store expansion projects.

Qualifications

• Minimum of 5-7 years experience in retail operations, preferably in hardware/building supplies.
• Proven experience managing multiple stores or branches.
• Sound understanding of retail finance and budgeting.

Responsibilities

• Manage and support daily operations of multiple store locations.
• Drive operational efficiency and compliance with company procedures.
• Monitor store performance and implement improvement strategies.

Skills

Leadership

Problem-solving

Decision-making

Interpersonal skills

Analytical mindset

Time management

Tools

Stock management systems

Retail ERP platforms

Job description

Location: East London, Eastern Cape
Industry: Hardware Retail
Level: Mid to Senior
Reports To: Director / Managing Executive

Job Purpose:

To oversee and coordinate daily store operations across multiple locations within the East London region. The Operations Manager will be responsible for ensuring operational excellence, consistent service delivery, stock control, staff performance, and the achievement of sales and profitability targets. This role requires a hands-on, experienced leader who understands the retail environment particularly within the hardware and building materials sector.

Key Responsibilities:

Operational Oversight:

Manage and support the daily operations of multiple store locations.

Drive operational efficiency and ensure compliance with company procedures and standards.

Monitor store performance and implement improvement strategies.

Lead, mentor, and develop store managers and operational staff.

Drive a high-performance culture and ensure adequate staffing levels.

Facilitate ongoing training and upskilling initiatives.

Stock & Inventory Management:

Oversee stock levels, ordering processes, and supply chain coordination.

Ensure accurate stock takes and loss prevention measures.

Liaise with suppliers and manage supplier performance.

Promote a customer-first culture across all stores.

Ensure customer satisfaction and handle escalated complaints when necessary.

Monitor and analyse sales trends and store KPIs.

Contribute to pricing strategies, promotions, and budgeting.

Assist in setting and achieving revenue and profitability goals.

Store Expansion & New Openings:

Play a key role in setting up new store operations.

Coordinate with contractors, suppliers, and internal teams during setup.

Ensure smooth transitions and alignment with brand standards.

Qualifications & Experience:

Minimum of 5 -7 years experience in retail operations, preferably in hardware/building supplies or similar sector.

Proven experience managing multiple stores or branches.

Strong leadership, problem-solving, and decision-making skills.

Knowledge of stock management systems and retail ERP platforms.

Sound understanding of retail finance, budgeting, and KPI tracking.

Experience in new store setups or expansion projects (advantageous).

Strong interpersonal and communication skills.

Ability to lead and motivate diverse teams.

Analytical and performance-driven mindset.

Excellent organizational and time management abilities.

Adaptability to a dynamic and hands-on retail environment.