Operations Manager - Durban

Pedros Chicken; KwaZulu-Natal; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in the food sector is seeking a Junior Operations Manager to implement operational strategies and ensure compliance across stores. As part of the team, you will manage quality control, support franchise partners, and drive sales performance. Ideal candidates have a background in business administration, with strong operational and people management skills.

Qualifications

• At least 2 years’ experience as a Junior Operations Manager.
• Franchise/Corporate Store experience required.
• Advanced MS Office skills preferred.

Responsibilities

• Implement Operations Management Framework across the organisation.
• Ensure standard operating procedures are maintained and followed.
• Manage operational issues at allocated stores.

Skills

People management

Quality control

Operational issue management

Sales target achievement

Sustainability support

Education

Marketing/Business Development/Business Administration

Tools

GAAP

Micros

MS Office

Job description

DUTIES AND RESPONSIBILITIES:

1. Implement Operations Management Framework across the organisation
2. Support and enable the sustainability and profitability of existing and potential stakeholders
3. Expand the scope, growth, and clientele of the brand
4. Ensure that standard operating procedures are maintained and followed through, maintaining the required service standards
5. Proven ability to manage operational issues at stores
6. Proven ability to manage quality control and compliance in line with SOP
7. Ability to achieve sales and GP% target
8. People management
9. Handling all operational issues for allocated stores
10. Ensuring quality and optimal compliance with SOP
11. Setting guidelines to ensure turnover, food cost, and operational expenses are managed to maximise net profitability
12. Assisting Franchise partners in trouble shooting
13. Attending to customer complaints and implementing corrective action
14. Attending to weekly reports on stores
15. People Management – Plan, organise, lead and control subordinates to ensure store objectives are met or exceeded
16. Coach and develop the team

REQUIREMENTS:

1. Marketing/Business Development /Business Administration
2. Franchise/Corporate Store experience
3. GAAP/ Micros experience
4. At least 2 years’ experience as a Junior Operations Manager
5. MS Office (advanced)