Operations Manager CDE

Pnet; Bloemfontein; On-site; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Equity Bonded

Job summary

CCBSA in Bloemfontein is seeking an experienced Operations Manager to oversee the full lifecycle of Cooling Equipment operations across the CDE region, including maintenance, cooler movements, warehousing, spares management and fleet operations.

You will lead regional field services teams, manage costs, ensure service levels and compliance, drive performance improvements and maintain strong customer focus, safety and quality standards.

Qualifications

• Technical or Engineering qualification in Refrigeration/Electrical/Mechanical preferred.
• 5-8 years of operational management experience in field services, technical, logistics or equipment.
• Proven experience in maintenance operations, warehousing, fleet management or asset control.
• Strong analytical, planning and budget management skills.
• Valid driver's license.

Responsibilities

• Lead regional field services teams to deliver high-quality, cost-effective support to customers.
• Ensure planned and corrective maintenance is executed to standards and timelines.
• Minimise machine downtime, repeat calls, and service interruptions.
• Manage third-party contractors to ensure service quality and compliance.
• Oversee fleet utilisation, safety, image, and accident investigations in line with policy.
• Maintain accuracy of maintenance, refurbishment, and movement records.
• Monitor costing reports and provide insights to the Technical Services Manager.
• Support warehouse and logistics teams to ensure adequate cooler availability for distribution.

Skills

Leadership

Budget management

Data-driven decision-making

Customer focus

Safety compliance

Communication

Team management

Education

Technical or Engineering qualification

Job description

Job Description

CCBSA is seeking an experienced Operations Manager to oversee and manage the full lifecycle of Cooling Equipment operations across the CDE region. This critical leadership role is responsible for maintenance operations, cooler movements, warehousing, spares management, and fleet operations - ensuring assets are optimally utilised, service levels are maximised, and risks and losses are minimised.

Key Duties & Responsibilities

Field Services & Maintenance Operations

• Lead regional field services teams to deliver high-quality, cost-effective support to customers.
• Ensure planned and corrective maintenance is executed to standards and timelines.
• Minimise machine downtime, repeat calls, and service interruptions.
• Manage third-party contractors to ensure service quality and compliance.
• Maintain customer service levels and implement CSM plans aligned with customer needs.
• Maintain accurate administration of all maintenance, refurbishment, and movement activities.
• Monitor costing reports and provide insights to the Technical Services Manager.
• Oversee fleet utilisation, safety, image, and accident investigations in line with policy.

Warehouse & Distribution Management

• Support warehouse and logistics teams to ensure adequate cooler availability for distribution.
• Ensure accurate and timely daily cooler deliveries with zero returns or outstanding orders.
• Maintain cooler condition during transport and handle exceptions efficiently.
• Conduct asset verification and maintain accurate records.

Spares & Inventory Control

• Ensure accurate stock control across satellite stores and technician vehicles.
• Monitor and optimise model stock levels to balance availability with cost efficiency.
• Analyse stock usage trends and conduct regular audits to maintain process integrity.

Performance Leadership

• Set and review performance targets with field and logistics teams.
• Drive operational excellence by analysing performance gaps and implementing corrective actions.
• Uphold high standards of customer service, delivery performance, SLA adherence, quality, safety and housekeeping.

Budgeting & Cost Control

• Develop annual operational expense budgets aligned to financial guidelines and the business plan.
• Engage team members and customers in the budgeting process and align outputs with operational priorities.
• Monitor actual spend vs. budget, address overruns, and implement corrective action plans.
• Ensure a benchmark-driven and disciplined approach to financial management.

Skills, Experience & Education

Qualifications & Experience

• Technical or Engineering qualification (Refrigeration/Electrical/Mechanical advantageous).
• 5-8 years operational management experience within a field services, technical, logistics or equipment environment.
• Proven experience in maintenance operations, warehousing, fleet management or asset control.
• Strong analytical, planning and budget management skills.
• Valid driver's licence.

Key Attributes & Competencies

• Strong leadership and people management ability
• Customer-focused mindset
• High level of operational discipline and attention to detail
• Data-driven decision-making capability
• Ability to manage multiple functions simultaneously
• Strong communication and stakeholder skills
• Commitment to safety, quality, and compliance

General

Equity Bonded.