Operations Manager [Catalogue Manager]

takealot.com; Cape Town; On-site; ZAR 600,000 - 800,000; Full time

Job summary

takealot.com is seeking an Operations Manager for its Cape Town office. This role involves managing a team responsible for catalogue data, ensuring quality and efficiency in product listings, and requires a solutions-oriented mindset with strong analytical and communication skills. As part of a dynamic e-commerce environment, the successful candidate will thrive under pressure and be driven to achieve excellence and innovation.

Qualifications

• 5-10 years relevant working experience.
• 3+ years managerial experience.
• Experience with large-data is advantageous.

Responsibilities

• Manage a team responsible for catalogue data uploads and edits.
• Ensure standards and processes for accurate listings are in place.
• Report on catalogue activity ensuring turnaround times are met.

Skills

Analytical thinking

Team management

Communication skills

Attention to detail

Education

Bachelor's degree in management or related field

Job description

takealot.com, a leading South African online retailer, is looking for a highly talented Operations Manager to join our Merchandising, Promotions & Catalogue team in Cape Town.

We are a young, dynamic, hyper-growth company looking for smart, creative and hard-working people with integrity to join us. We offer a market-related Total Remuneration Package, which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored, as long as you are prepared for a challenge and want to build something great.

The position reports to the Head of Merchandising, Promotions & Catalogue.

Your responsibilities will include:

• Management of a team that is responsible for the catalogue data uploads of new catalogue listings and editing of existing catalogue listings across both Retail and Marketplace
• Reporting on Catalogue Activity and Productivity ensuring turnaround times and quality targets are achieved.
• Fault finding, root cause investigations, preventative measures and continuous improvements
• Ensuring standards and processes are in place to deliver accurate and complete listings
• Balancing of resources between different operational teams including resource planning and task pipeline management to deliver on performance targets related to quality, throughput and stakeholder management.
• Ensuring the correct implementation of the Catalogue Product Information Requirements document
• Maintain any changes to the catalogue systems, process and procedures and update the catalogue user guides accordingly
• Working cross-functionally with the Retail Divisionals and Marketplace Team as the point of contact for internal priorities
• Working with the Catalogue product team to ensure the roadmap supports strategies for improving the quality and scale of new product listings
• Where relevant, manage the catalogue creation charge-out function for Merchants
• Coordinating and controlling photography services
  
  

Attributes required:

• Solutions-oriented, can-do attitude, self-motivated
• Strong analytical and critical thinking, using data to inform decisions
• Strong team management, structured thinking & prioritization skills
• Attention to detail and high standards of quality
• Strong communication skills, both written and spoken
• Excellent team player
  
  

Qualifications and Experience:

• Bachelor's degree or similar related to management or 5-10 years relevant working experience
• 3 Years+ managerial experience
• Experience with large-data (Advantageous)
• Retail/FMCG experience (Advantageous)
• Proven track record in managing a large team
• Track record of improving business systems and processes
• Able to communicate business requirements to product teams
  
  

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve
• We are short on ego and high on output
• We are doers and not only thinkers, it's all in the execution after all
• We love what we do and what we are creating
  
  

We seek to Employ an Extra Ordinary Mind who:

• is respectful but forthright
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART. Able to think about problems from a business perspective using technical and product input;
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com
• thinks like an owner of the business
• is SMART, has INTEGRITY and is HARD WORKING
  
  

If you meet the above criteria and are an Extraordinary Mind, come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.