Operations Manager / Campaign Manager – Retail Campaign

Boomerang Marketing Sa; Cape Town; On-site; ZAR 30,000 - 50,000; Full time

Job summary

A dynamic marketing company in Cape Town seeks an Operations Manager to lead retail campaign operations. This role demands excellence in operational performance, team development, and client relations in a fast-paced environment. The successful candidate will demonstrate leadership capabilities and a strong analytical mindset, fostering a high-performance culture.

Benefits

Career development opportunities

Supportive leadership

Exposure to global clients

Qualifications

• Three to five years in contact center operations, especially retail.
• Proven leadership and people management experience.
• Fluent in English with strong interpersonal skills.

Responsibilities

• Oversee daily operations across multiple channels.
• Develop high-performing teams through coaching.
• Manage client relationships and drive operational insights.

Skills

Client relationship management

Leadership

Analytical mindset

Conflict resolution

Organizational skills

Tools

Zendesk

Microsoft Office

Job description

Operations Manager / Campaign Manager – Retail Campaign Operations Manager / Campaign Manager – Retail Campaign 3 weeks ago Be among the first 25 applicants Job DescriptionWe're on the lookout for an energetic and highly motivated Campaign / Ops Manager to lead the operations and client relations of our fast-paced Retail Campaign.

In this role, you will be responsible for ensuring exceptional campaign performance, upholding quality standards, aligning with client expectations, and cultivating a high-performance culture within the team.

You will play a vital role in operational delivery, team development, and strategic planning.

Job DescriptionWe're on the lookout for an energetic and highly motivated Campaign / Ops Manager to lead the operations and client relations of our fast-paced Retail Campaign.

In this role, you will be responsible for ensuring exceptional campaign performance, upholding quality standards, aligning with client expectations, and cultivating a high-performance culture within the team.

You will play a vital role in operational delivery, team development, and strategic planning.Key ResponsibilitiesOversee daily operations of campaigns across chat, email, voice, and messaging.

Ensure compliance with client standards and quality expectations.

Lead and develop high-performing teams through coaching and performance management.

Collaborate with data teams to drive insights and optimize operations.

Manage client relationships to ensure satisfaction and operational alignment.

Contribute to strategic initiatives and continuous improvement efforts.

RequirementsThree to Five+ years of experience in contact center operations (chat / email / voice / messaging).

Mandatory experience in Retail Operations (3 - 5 years).

Experience with working on Zendesk (essential) Skills & CompetenciesProven leadership and people management capabilities.

Strong client relationship and stakeholder management skills.

Excellent communication, interpersonal, and conflict resolution abilities.

Fluent in English (speaking, reading, and writing).

Intermediate proficiency in Microsoft Office (Word, Excel, Outlook).

Analytical mindset with data-driven decision-making abilities.

Knowledge of process automation and change management is advantageous.

Personal AttributesHigh ethical standards : integrity, honesty, accountability.

Strong organizational, planning, and problem-solving skills.

Proactive, adaptable, and results-driven.

Entrepreneurial spirit and strategic thinker.

Mentally resilient with a passion for learning and self-improvement.

BenefitsOpportunity to work in a dynamic, fast-paced contact center environment.

Direct impact on business growth and client satisfaction.

Supportive leadership and career development opportunities.

Exposure to global clients in Travel and / or Retail sectors.

A culture rooted in transparency, performance, and innovation.

Competitive compensation package aligned with experience and expertise.

Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at Boomerang BPO by 2x Sign in to set job alerts for "Operations Manager" roles.

Cape Town, Western Cape, South Africa 5 hours ago Cape Town, Western Cape, South Africa 1 week ago Cape Town, Western Cape, South Africa 10 hours ago Cape Town, Western Cape, South Africa 4 days ago Bellville, Western Cape, South Africa 1 week ago Cape Town, Western Cape, South Africa 1 week ago Cape Town, Western Cape, South Africa 18 hours ago Cape Town, Western Cape, South Africa 2 weeks ago Cape Town, Western Cape, South Africa 3 weeks ago Cape Town, Western Cape, South Africa 1 week ago Cape Town, Western Cape, South Africa 1 week ago Senior Group Manager - Operations - South Africa Cape Town, Western Cape, South Africa 1 week ago City of Cape Town, Western Cape, South Africa 6 days ago Cape Town, Western Cape, South Africa 1 week ago Cape Town, Western Cape, South Africa 4 days ago Operations Manager Administration : Client Service Operations Cape Town, Western Cape, South Africa 16 hours ago Cape Town, Western Cape, South Africa 1 week ago City of Cape Town, Western Cape, South Africa 1 week ago Assistant Manager - Operations - Telecommunications Cape Town, Western Cape, South Africa 1 week ago City of Cape Town, Western Cape, South Africa 1 week ago Senior Operations Manager - Utilities Contact Centre Cape Town, Western Cape, South Africa 2 days ago Cape Town, Western Cape, South Africa 6 months ago Regional Senior Facilities and Operations Manager Cape Town, Western Cape, South Africa 1 week ago City of Cape Town, Western Cape, South Africa 1 week ago Cape Town, Western Cape, South Africa 2 months ago Cape Town, Western Cape, South Africa 5 days ago Senior Group Manager - Travel Operations Cape Town, Western Cape, South Africa 2 weeks ago Cape Town, Western Cape, South Africa 1 week ago DC Operations Manager (Northfields DC KZN) City of Cape Town, Western Cape, South Africa 1 week ago Cape Town, Western Cape, South Africa 2 months ago Cape Town, Western Cape, South Africa 1 week ago City of Cape Town, Western Cape, South Africa 1 week ago Cape Town, Western Cape, South Africa 2 weeks ago City of Cape Town, Western Cape, South Africa 3 weeks ago City of Cape Town, Western Cape, South Africa 17 hours ago We're unlocking community knowledge in a new way.

Experts add insights directly into each article, started with the help of AI.

J Ljbffr

Create a job alert for this search