Operations Manager

Phoenix Recruitment; Sandton; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dynamic leader to join their team in Sandton. This role requires a strong, organized personality with a keen eye for detail and a passion for maintaining high standards in a 5-star environment. The ideal candidate will have a hotel management diploma and experience in senior leadership roles, showcasing their ability to connect with staff and foster a positive workplace culture. With opportunities for promotion to the Group GM team, this position offers a chance to make a significant impact in a thriving hospitality setting.

Qualifications

• 2-3 years of experience in senior leadership roles in 5-star hospitality.
• Hotel management diploma with financial and HR experience.

Responsibilities

• Ensure the hotel maintains an impeccable appearance.
• Connect with staff and train them to meet high standards.

Skills

Leadership in hospitality

Attention to detail

Training and development

Communication skills

Basic IT skills

Education

Hotel management diploma

Tools

Microsoft Office

Hotel reservation systems

PAN Hospitality

Job description

Strong, organized personality capable of bringing positive change to the team.

Someone disciplined to establish order, yet warm and hands-on, able to connect with staff and train them to meet high standards.

An excellent eye for detail with broad experience in senior hospitality roles at 5-star establishments.

Ensure the hotel maintains an impeccable appearance and understands necessary maintenance needs.

Requirements:

1. At least 2-3 years of experience in senior leadership roles within 5-star hospitality, either in urban or remote settings.
2. Hotel management diploma, with experience in hotel financials, HR, food & beverage, and ideally familiarity with the local business market.
3. Valid driving license and own vehicle.
4. Presentable appearance.
5. Fluent in English, both spoken and written; basic IT skills including Microsoft Office, hotel reservation systems, OTAs, and experience with PAN Hospitality are advantageous.

Promotion to the Group GM team is possible in the future upon demonstrating qualities and achieving targets.